Customer Success Manager

ProviPanda GmbH

. Conduct customer onboarding sessions and regular check-ins .

Posted 11/11/2026full-timeRemote • GermanyMid-LevelSenior💰 €45,000 - €55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer focus and solution-oriented mindset while effectively managing customer relationships and resolving issues. Capable of making independent decisions regarding customer matters and identifying upsell opportunities to drive account growth.

Highest-signal resume keywords

Customer OnboardingIssue ResolutionCustomer Relationship ManagementStripe Payment ProcessingInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer-FocusedSolution-OrientedResilient Under PressureGood JudgmentQuick Learner

Tools & Technologies

StripeIntercomSlackClaude

Industry Keywords

Customer SuccessUpsell OpportunitiesSales CollaborationCustomer Engagement

About the role

Key responsibilities & impact

Conduct customer onboarding sessions and regular check-ins
Resolve customer issues in Support and Customer Success and follow them through to resolution
Serve as the primary point of contact for all customer matters outside of Sales
Take ownership of escalations and handle challenging customer situations with confidence
Independently make decisions regarding refunds, goodwill cases, and payment matters in Stripe
Build long-term customer relationships and expand accounts together with the Sales team
Identify upsell opportunities during customer conversations and refer them strategically to Sales
Act as the central point of contact for more than 200 active customers in day-to-day operations

Requirements

What you’ll need

You are customer-focused, solution-oriented, and take ownership of your customers’ issues
You are highly resilient under pressure and remain composed during busy periods
You have strong interpersonal skills, especially when dealing with challenging situations
You can identify genuine potential and distinguish high-value A customers from lower-value C customers
You have good judgment about when to offer goodwill and when not to
You are a quick learner with a good technical understanding
You can quickly learn tools such as Stripe, Intercom, Slack, and Claude
You are excited about startups, execution, and continuous improvement
Sales experience is a plus, but not required
Many years of Customer Success experience are not required

Benefits

Comp & perks

Permanent employment contract
24 days of annual leave
Remote-first setup
Above-average salary
Performance-based bonuses for upselling and expanding existing customer accounts
Modern Apple equipment
A steep learning curve and clear opportunities for professional growth
Flat hierarchies and close, direct collaboration with the executive team
40 hours per week
Probationary period: 6 months