Founder’s Associate – Operations

ProviPanda GmbH

. Take responsibility for day-to-day operations across Operations, Customer Relations, and Business Operations .

Posted 11/3/2026full-timeHamburg • GermanyJuniorMid-Level💰 €55,000 - €65,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical ability and technical affinity to manage day-to-day operations across various departments, ensuring effective communication and problem-solving. Capable of establishing and improving processes while handling multiple priorities and maintaining reliability.

Highest-signal resume keywords

Analytical AbilityProblem-Solving SkillsExperience With ContractsTechnical AffinityExperience With Slack

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process ImprovementContract ReviewDunning ProceduresAdministrative Workflow DevelopmentCustomer Success Management

Soft Skills

ReliabilityResilienceStructured ApproachAbility To Manage Priorities

Tools & Technologies

SlackNotionModern Tech Stacks

Industry Keywords

OperationsCustomer RelationsBusiness OperationsConsultingStartup Experience

About the role

Key responsibilities & impact

Take responsibility for day-to-day operations across Operations, Customer Relations, and Business Operations
Maintain an overview of all ongoing activities and priorities
Serve as the interface between Business Operations, Customer Success, and Customer Support, as well as Sales and Tech when needed
Turn initiatives from the executive team into action and see them through to completion
Solve complex problems independently
Establish and continuously improve processes, structures, and automations
Review and further develop contracts, dunning procedures, and administrative workflows
Work directly with the Founder on a 1:1 basis and report to them

Requirements

What you’ll need

Strong analytical ability and a quick grasp of new concepts
Technical affinity and the ability to quickly learn new tools
Structured and systematic approach to problem-solving
Ability to maintain an overview while managing multiple parallel priorities
Absolute reliability and high resilience
Approximately one year of professional experience, e.g. in consulting, a startup, operations, or customer success
Experience with contracts, legal matters, or dunning procedures
Experience with Slack, Notion, and modern tech stacks
Experience handling challenging customers

Benefits

Comp & perks

Permanent employment contract
24 days of annual leave
Above-average salary with strong opportunities for growth
Direct mentoring and collaboration with the Founder
Genuine responsibility for day-to-day operations
Excellent office on Mittelweg in Hamburg, with coffee, water, and everything you need to work effectively
MacBook or state-of-the-art work equipment
Flexibility: work on-site in Hamburg or remotely, with a monthly visit to the office
Rapid personal development in a fast-growing startup