Public Safety Communications Manager

Provo City

. Direct 24/7 public safety communications operations for police, fire, emergency medical, and 911 services .

Posted 9/28/2026full-timeProvo • Utah • United StatesMid-LevelSenior💰 $97,000 - $144,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing public safety communications operations, including strategic planning, budget management, and compliance with regulatory standards. Proven ability to lead personnel, oversee training programs, and coordinate with various agencies to enhance public safety services.

Highest-signal resume keywords

Public Safety Communications ManagementBudget ManagementSupervisory ExperienceNENA Center Manager CertificationAPCO Registered Public-Safety Leader Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Public Safety OperationsPerformance EvaluationResource AllocationConflict ResolutionQuality Assurance Program Management

Soft Skills

LeadershipCommunicationTeam Management

Tools & Technologies

Communications SystemsEmergency Response Technology

Certifications & Qualifications

NENA Center Manager CertificationAPCO Registered Public-Safety Leader Certification

Industry Keywords

Public SafetyEmergency Medical Services911 ServicesUtah Communications Authority StandardsPublic Safety Answering Point Best Practices

About the role

Key responsibilities & impact

Direct 24/7 public safety communications operations for police, fire, emergency medical, and 911 services
Plan units, strategy, and performance
Prepare and manage the division budget, allocate resources, and pursue and administer federal and state grants
Oversee evaluation, maintenance, and improvement of communications systems, technology, equipment, and vendor agreements
Ensure compliance with applicable laws, Utah Communications Authority standards, Public Safety Answering Point best practices, policies, procedures, and protocols
Resolve conflicts related to major incidents and evaluate and report on unit performance
Manage personnel and workflow, including scheduling, performance evaluations, recognition, discipline, hiring, termination, and employee concerns
Oversee staff training and the unit’s quality assurance program
Maintain required operational records and direct the lawful release of information under state law
Coordinate with City departments, state and other agencies, designate a Terminal Agency Coordinator, and participate in required meetings
Provide public education and outreach on 911 and public safety issues
Perform other related duties as assigned

Requirements

What you’ll need

Bachelor's degree in Public Safety Management, Criminal Justice, Communications, Public Administration or other job-related field
Five (5) years of experience in public safety communications or police or fire administration
Three years of supervisory experience
A valid, lawful Driver License
NENA Center Manager (CMCP) or APCO Registered Public-Safety Leader (RPL) certifications preferred
Must meet the minimum qualifications to be eligible for consideration
If selected for hire, must successfully pass a drug screen and criminal background check

Benefits

Comp & perks

Employer-paid health insurance
Retirement and pension plans
401k
401k matching
Paid vacation leave
Paid sick leave
Paid holidays
Paid bereavement leave
Paid parental leave
Educational assistance
Free use of the Provo Recreation Center and Peaks Ice Arena
Provo Library card
50% off green fees at Timpanogos Golf Course
4/10 work schedule