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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delivery operations and business strategy, with a strong focus on capacity planning, performance metrics, and stakeholder management. Proven ability to operationalize customer value measurement and lead cross-functional initiatives in high-growth environments.
Highest-signal resume keywords
Delivery Operations ManagementCapacity Planning ModelsROI MeasurementExecutive CommunicationDashboard Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Delivery MetricsFinancial AnalysisKPI DevelopmentData OwnershipPerformance TrackingRisk ManagementOperational CadencesResource PlanningCost ModelingAnalytics
Soft Skills
Stakeholder ManagementLeadershipAnalytical ThinkingCommunicationCollaboration
Industry Keywords
Health TechMedtechEnterprise SaaSCustomer Value RealizationHospital OperationsOR UtilizationData-Intensive ProductsHigh-Growth OperationsPerformance GuaranteesOutcomes-Based Commitments
About the role
Key responsibilities & impact- Partner with the VP, Delivery & Operations to turn Americas Delivery strategy into measurable operating plans, milestones, and owners
- Run weekly, monthly, quarterly, and annual Delivery operating cadences
- Lead portfolio and performance reviews, leadership reporting, and decision/action tracking
- Create a reliable view of Delivery performance, risks, and required decisions
- Own demand and capacity planning linked to contracts, pipeline, implementation schedules, growth, staffing, and skills
- Surface capacity and capability gaps with Delivery, Sales, Finance, and People teams
- Track customer and delivery risks, dependencies, and escalations
- Operationalize customer-value measurement, ROI methodology, baselines, and outcome tracking
- Capture validated customer wins and data stories for renewals, expansion, references, and new-logo growth
- Maintain the customer lifecycle framework, standards, SOPs, and RACI
- Assess Delivery implications of new deals, expansions, and contractual commitments
- Partner with Finance on Delivery effort, unit economics, cost per surgical case, and scalability modeling
- Define Delivery metrics, data ownership, and dashboards; automate manual work
- Coordinate cross-functional initiatives and provide delivery insights to Product, Engineering, Clinical, Commercial, and executive leadership
- Serve as a first-line executive contact on approved analytics and ROI methodology
Requirements
What you’ll need- 10+ years of experience in delivery operations, business operations, PMO, or strategy and operations
- 3+ years leading operating cadences for a multi-function organization
- Proven experience building capacity, resource, or workforce planning models tied to pipeline and growth
- Strong analytical and financial skills
- Experience in unit economics, ROI measurement, or delivery cost modeling
- Experience designing dashboards, KPIs, and reporting used by leaders to make decisions
- Excellent executive communication and stakeholder management
- Experience in health tech, medtech, or enterprise SaaS serving hospitals and health systems (nice to have)
- Familiarity with customer value realization programs, performance guarantees, or outcomes-based commitments (nice to have)
- Understanding of hospital and OR operations metrics, such as OR utilization and throughput (nice to have)
- Experience supporting the economics of AI, analytics, or data-intensive products (nice to have)
- Experience scaling operations in a high-growth, venture-backed company (nice to have)
Benefits
Comp & perks- Generous annual leave
- Two “well-being” days per year
- Day off for your birthday
- “Summer Fridays” – early office closing on Fridays during summer months
- Annual bonus programme – based on individual contribution
- Annual $1,000 stipend for personal development activities for permanent employees
- Flexible working hours
- Flat organizational structure where every opinion matters, ideas are cultivated, and innovation is encouraged
- Opportunities to see the world through a truly global company with teams across the UK, Europe, United States and the Middle East