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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving customer adoption and satisfaction of the Proximie platform within healthcare settings, leveraging strong relationship-building skills with clinical and operational leaders. Proficient in managing multi-stakeholder relationships and delivering exemplary customer experiences while supporting digital transformation initiatives.
Highest-signal resume keywords
Understanding Of NHS Or European Healthcare SystemsExperience In Surgical Services Or Operating Theatre ManagementExperience In Healthcare Operations Or Service DeliveryExcellent Time And Project Management SkillsExperience In SaaS Or Technical Customer-Facing Roles
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Surgical ServicesOperating Theatre ManagementHealthcare OperationsService DeliveryDigital TransformationChange ManagementClinical CoordinationMulti-Stakeholder Relationship ManagementCustomer TrainingProduct Adoption
Soft Skills
Collaborative Team PlayerCross-Functional Relationship-BuildingCredibility With Clinical Stakeholders
Tools & Technologies
Proximie PlatformWindowsMac OSAndroidIOS
Industry Keywords
NHS TrustsEuropean Healthcare InstitutionsClinical UtilizationOperational ExcellenceCustomer Experience
Tech Stack
Tools & technologiesAndroidiOS
About the role
Key responsibilities & impact- Drive adoption of the Proximie platform within specified accounts and demonstrate clear ROI to support renewals and expansions
- Engage clinical, operational, analytical, and technical leaders to demonstrate Proximie’s value
- Achieve strong customer retention and increase product adoption and user satisfaction
- Lead technical product and clinical demonstrations
- Onboard and train new customers in software utilization
- Ensure full system functionality and efficient workflows while identifying weaknesses and improvement opportunities
- Support live clinical utilization in clinical areas, labs, and training sessions
- Build engagement and value across divisions and specialties to support customer growth and retention
- Deliver an exemplary customer experience
- Share customer feedback across Proximie to improve the product, service, and offering
- Partner with clinical and operational leaders to drive digital transformation and operational excellence in operating rooms across the UK and European Union
- Guide customers through implementation, training, and adoption of new ways of working
Requirements
What you’ll need- Understanding of NHS or European healthcare systems and workflows
- Ideally 2+ years' experience in surgical services, operating theatre management, or perioperative care delivery
- Experience managing multi-stakeholder relationships across clinical, administrative, and technical teams
- Ability to build credibility with clinical stakeholders
- Experience in healthcare operations, service delivery, transformation, or clinical coordination highly desirable
- Excellent time and project management skills
- Ability to manage multiple accounts simultaneously
- Collaborative team player with cross-functional relationship-building skills
- Willingness and ability to travel up to 50% to customer sites across the UK and Europe
- Ability to accommodate flexible scheduling, including evenings, early mornings, or weekend shifts as needed
- Experience working in or with NHS Trusts or European healthcare institutions advantageous
- Experience in SaaS, AV, hardware, or technical customer-facing roles advantageous
- Proficiency with Windows, Mac OS, Android, and iOS platforms advantageous
- Experience working for a healthcare scale-up or fast-growth company advantageous
- Track record of successful change management or digital transformation projects advantageous
Benefits
Comp & perks- Generous annual leave
- Two “well-being” days per year
- Day off for your birthday
- “Summer Fridays” – early office closing on Fridays during summer months
- Annual bonus programme based on individual contribution
- £1,000 annual stipend for personal development activities for all permanent employees
- Flexible working hours
- Opportunities for professional growth, ownership, and increased responsibilities
- Opportunities to see the world through Proximie’s global teams
- Equal opportunity work environment