Claims Advisor

PROXIMO HOLDINGS LIMITED

. Act as a key point of contact for customers throughout the repair management process .

Posted 10/12/2026full-timeChester • United KingdomMid-LevelSenior💰 £27,285 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer communication and repair management within the motor industry, ensuring efficient operations and high-quality service delivery. Proficient in managing enquiries, maintaining records, and collaborating with various stakeholders to resolve issues effectively.

Highest-signal resume keywords

Customer Service ExcellenceHigh Volume Call ManagementRepair ManagementCommunication SkillsProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

OrganisedAdaptableProactive

Tools & Technologies

Bespoke Case Management System

Industry Keywords

Motor IndustryRepair NetworkInsurersClaims AdministratorsFleet Work Providers

About the role

Key responsibilities & impact

Act as a key point of contact for customers throughout the repair management process
Work closely with motor manufacturers, insurers, third-party claims administrators, fleet work providers, clients, repairers, brokers and engineers
Ensure repairs are managed efficiently and completed within agreed timescales
Research and select suitable repairers from CVS’ repair network based on customer requirements
Update and maintain the bespoke case management system
Keep accurate records and detailed progress reports
Liaise with insurers and engineers to resolve liability queries and support cost recovery
Keep customers informed by phone and email about repair status
Manage a high volume of enquiries while meeting service level agreements and deadlines
Deliver excellent customer service through clear communication and effective problem-solving

Requirements

What you’ll need

Experience managing a high volume of calls
Confidence communicating with customers and handling a wide range of enquiries
Experience within the motor industry would be an advantage
Organised and adaptable
Comfortable working in a fast-paced environment
Positive attitude and willingness to learn
Strong communication skills
Excellent organisation
Proactive approach to problem-solving

Benefits

Comp & perks

25 days’ annual leave, plus bank holidays and your birthday off
Hybrid working after three months of probation
Healthcare plan through Medicash, covering optical, dental, physiotherapy and more
Social events throughout the year, including our end-of-year party
Funding for qualifications and apprenticeship schemes to support your career development
Enhanced maternity and paternity leave
Increased employer pension contributions, with 5% from you and 5% from us
Employee Referral Scheme, offering £1,000 per successful referral (terms apply)
Monthly Wellbeing Hour
Tech Scheme
Retail Cashback Scheme
Service Reward Scheme
Cycle to Work Scheme
Casual dress code