Client Service Associate

Proxymity

. Serve as the first point of contact between clients and the business .

Posted 10/6/2026full-timeKuala Lumpur • MalaysiaJuniorMid-Level💰 MYR 90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client service skills with a focus on relationship building, effective communication, and problem resolution. Possesses the ability to manage priorities in a fast-paced environment while pursuing continuous improvement and personal development.

Highest-signal resume keywords

Client Query ManagementAttention To DetailExcellent Communication SkillsOrganizational SkillsSecurities Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client ServiceRoot Cause AnalysisProcess ImprovementOperational TestingProgramming Knowledge

Soft Skills

Team OrientationFlexibilityFast LearningSelf-SufficiencyFeedback Responsiveness

Tools & Technologies

Client Query Management ToolsMicrosoft Applications

Industry Keywords

Securities ServicesAsset ServicingOperations EnvironmentStart-Up ExperienceRemote Team Collaboration

About the role

Key responsibilities & impact

Serve as the first point of contact between clients and the business
Review, respond to, and resolve client enquiries within agreed SLAs
Build and maintain productive relationships with clients and stakeholders
Conduct root cause analysis and query trending to identify remediation actions
Understand and track current and future workloads
Execute daily tasks with a client-focused approach
Partner with global operations, client service hubs, and internal stakeholders
Challenge the status quo and identify process, platform, and control environment improvements
Participate in improvement projects and operational testing
Operate within and continuously review and validate Standard Operating Procedures
Pursue self-improvement and align work with team goals and objectives
Assist with training new team employees
Promote inclusion and belonging by leading by example
Escalate business, role, or wellbeing issues and concerns in a timely manner
Represent the team, Client Services, and Proxymity as an ambassador

Requirements

What you’ll need

Strong attention to detail
Excellent written and verbal communication skills
Team orientated with the ability to build positive relationships and work collaboratively with internal and external partners, peers and clients
Ability to work self-sufficiently with strong organisational skills
Ability to execute in a high pressure, fast paced environment
Flexibility to manage changing priorities and respond to time constraints
Fast learning to understand complex business processes and take initiative to acquire necessary knowledge
Seeks and acts upon feedback with a focus on personal development
Understanding of the Securities Services industry and Asset Servicing products, or similar (desirable)
Working experience within an operations or client facing environment (desirable)
Experience of working within a start-up / scale-up organisation (desirable)
Experience of client query management tools and processes (desirable)
Fluency in another language (desirable)
Practical experience of working with remote teams (desirable)
Knowledge of programming / coding languages and applications (desirable)
Working knowledge of Microsoft applications (desirable)
Desire to develop technical skills to build effective solutions for the business (desirable)
Proficiency in the Japanese language, written and spoken (desirable)

Benefits

Comp & perks

Headspace subscription
Birthday off in addition to annual leave
Access to Absorb Learning
Improved family-friendly policies
Hybrid working scheme
Choose your tech
2 duvet days a year
1 volunteer day a year
4-week sabbatical after 4 years at Proxymity
Workation policy allowing work anywhere in the world for up to 45 days per calendar year
Companywide parties twice a year
Team socials
A company wins programme
Companywide panels on diversity and inclusion, wellbeing, and other subjects