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Director, Communications Technology Innovation
Prudential Financial. Lead Communications' AI transformation agenda and acceleration roadmap .
Posted 9/25/2026full-timeNewark • New Jersey • United StatesLead💰 $147,100 - $220,700 per yearWebsite
About the role
Key responsibilities & impact- Lead Communications' AI transformation agenda and acceleration roadmap
- Advance prioritized AI use cases from experimentation to scaled, governed, repeatable adoption
- Identify and scale AI and automation use cases, including prompt libraries, AI-assisted workflow acceleration, GEO/LLM optimization, reusable agents and intelligent decision-support tools
- Partner with Technology Innovation & Operations, Global Technology & Operations, Information Security, Legal, Brand, Communications leaders and vendors
- Ensure AI tools are safe, approved, well-documented and easy for teams to use
- Develop practical training, playbooks and change enablement
- Create a network of champions to support sustained adoption
- Translate communications needs into requirements, pilots and adoption priorities aligned with enterprise standards and technology roadmaps
- Track adoption, quality, productivity and user feedback
- Evaluate emerging AI capabilities and market trends, develop business cases and recommend opportunities
- Continuously refine tools, workflows and standards through insights and feedback loops
- Report to the VP, Technology Innovation and Operations
Requirements
What you’ll need- 7–10 years of experience in AI enablement, marketing technology, digital innovation, communications technology, product management, automation or related transformation roles
- Bachelor’s degree in Technology, Computer Science, Communications, Business or a related field; equivalent applied experience with AI or CommsTech transformation may be considered
- Practical fluency with generative AI, Copilot, LLMs, prompt engineering, automation and communications technology platforms
- Ability to translate AI tools into real communications use cases
- Experience moving tools from pilot to adoption through requirements, governance, training, documentation and continuous improvement
- Working knowledge of responsible AI, data privacy, information security, risk controls and enterprise technology integration requirements
- Strong partnership skills with Technology, Information Security, Legal, Brand, vendors and communications teams
- Ability to make technical concepts accessible to non-technical audiences
- Ability to lead change, build confidence in new tools, measure progress and balance innovation with practical governance and communications judgment
Benefits
Comp & perks- Market competitive base salaries, with a yearly bonus potential at every level
- Medical, dental, vision, life insurance, disability insurance
- Paid Time Off (PTO)
- Parental and military leave
- 401(k) plan with company match (up to 4%)
- Company-funded pension plan
- Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
- Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
- Education Benefit for approved college degrees and accredited certificate programs
- Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices
- Discretionary annual incentive program eligibility
- Learning, gigs, job opportunities, on-demand resources and networking
- Leadership and learning opportunities
- Flexible work arrangements