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Prudential Financial

Director, Communications Technology Innovation

Prudential Financial

. Lead Communications' AI transformation agenda and acceleration roadmap .

Posted 9/25/2026full-timeNewark • New Jersey • United StatesLead💰 $147,100 - $220,700 per yearWebsite

About the role

Key responsibilities & impact
  • Lead Communications' AI transformation agenda and acceleration roadmap
  • Advance prioritized AI use cases from experimentation to scaled, governed, repeatable adoption
  • Identify and scale AI and automation use cases, including prompt libraries, AI-assisted workflow acceleration, GEO/LLM optimization, reusable agents and intelligent decision-support tools
  • Partner with Technology Innovation & Operations, Global Technology & Operations, Information Security, Legal, Brand, Communications leaders and vendors
  • Ensure AI tools are safe, approved, well-documented and easy for teams to use
  • Develop practical training, playbooks and change enablement
  • Create a network of champions to support sustained adoption
  • Translate communications needs into requirements, pilots and adoption priorities aligned with enterprise standards and technology roadmaps
  • Track adoption, quality, productivity and user feedback
  • Evaluate emerging AI capabilities and market trends, develop business cases and recommend opportunities
  • Continuously refine tools, workflows and standards through insights and feedback loops
  • Report to the VP, Technology Innovation and Operations

Requirements

What you’ll need
  • 7–10 years of experience in AI enablement, marketing technology, digital innovation, communications technology, product management, automation or related transformation roles
  • Bachelor’s degree in Technology, Computer Science, Communications, Business or a related field; equivalent applied experience with AI or CommsTech transformation may be considered
  • Practical fluency with generative AI, Copilot, LLMs, prompt engineering, automation and communications technology platforms
  • Ability to translate AI tools into real communications use cases
  • Experience moving tools from pilot to adoption through requirements, governance, training, documentation and continuous improvement
  • Working knowledge of responsible AI, data privacy, information security, risk controls and enterprise technology integration requirements
  • Strong partnership skills with Technology, Information Security, Legal, Brand, vendors and communications teams
  • Ability to make technical concepts accessible to non-technical audiences
  • Ability to lead change, build confidence in new tools, measure progress and balance innovation with practical governance and communications judgment

Benefits

Comp & perks
  • Market competitive base salaries, with a yearly bonus potential at every level
  • Medical, dental, vision, life insurance, disability insurance
  • Paid Time Off (PTO)
  • Parental and military leave
  • 401(k) plan with company match (up to 4%)
  • Company-funded pension plan
  • Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
  • Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
  • Education Benefit for approved college degrees and accredited certificate programs
  • Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices
  • Discretionary annual incentive program eligibility
  • Learning, gigs, job opportunities, on-demand resources and networking
  • Leadership and learning opportunities
  • Flexible work arrangements