Team Lead, Long-Term Disability Claims

Prudential Financial

. Lead the team to achieve customer service and claims management excellence .

Posted 10/7/2026full-timeUnited StatesSenior💰 $89,000 - $147,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims management processes, particularly in Long-Term Disability (LTD) claims and offset management, while fostering team performance through coaching and mentorship. Strong focus on customer service excellence and continuous improvement in operational processes.

Highest-signal resume keywords

LTD Claim ManagementOffset ManagementCustomer Service SkillsCoaching and MentorshipAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ManagementMathematical SkillsProblem SolvingDecision MakingAnalytical Skills

Soft Skills

Interpersonal SkillsDetail OrientedCollaborationVerbal CommunicationWritten Communication

Tools & Technologies

MS TeamsMS WordMS Excel

Industry Keywords

Group Insurance OperationsCustomer Service ExcellenceRisk IdentificationPerformance ImprovementEmployee Engagement

About the role

Key responsibilities & impact

Lead the team to achieve customer service and claims management excellence
Ensure accuracy of benefits paid on disability claims based on deductible sources of income and contractual provisions
Monitor, track and analyze reporting to ensure appropriate offset management of claims
Develop action plans to improve team and individual performance
Build and maintain internal and external customer relationships
Provide direct reports with support, training, feedback, coaching and recognition
Drive employee engagement and continuous process improvement
Identify potential successors and emerging leaders for key leadership positions
Ensure team compliance with risk identification, assessment, monitoring, control and escalation obligations

Requirements

What you’ll need

Minimum of three years in a Group Insurance Operations or claims experience required
Proven understanding of LTD claim management processes and offset management required
Strong critical thinking, mathematical, problem solving, decision making, and analytical skills required
Detail oriented with solid interpersonal skills
Proven strong Customer Service skills
Prior coaching, mentorship or leadership skills are a must
Ability to solve problems independently
Proven focus on continuous improvement
Ability to collaborate across business
Strong verbal and written communication and time management skills required
Proficiency in Teams, MS Word, and Excel

Benefits

Comp & perks

Market competitive base salaries, with a yearly bonus potential at every level
Medical, dental, vision, life insurance, disability insurance
Paid Time Off (PTO)
Leave of absences, such as parental and military leave
401(k) plan with company match (up to 4%)
Company-funded pension plan
Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs
Work/Life Resources supporting parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development
Education Benefit for traditional college enrollment toward an approved degree and accredited certificate programs
Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices
Discretionary annual incentive program
Learning, gigs, job opportunities, on-demand resources, networking, leadership and learning opportunities
Flexible work arrangement