Systems Engineer – Enterprise Applications Support

PSI CRO AG

. Provide support of off-the-shelf software packages at Tier 2 and Tier 3 .

Posted 11/9/2026full-timeRemote • EstoniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in supporting off-the-shelf software packages and enterprise applications, with a strong focus on installation, user training, and compliance with regulatory standards. Proficient in systems analysis, SQL query creation, and technical audits to ensure adherence to PSI standards.

Highest-signal resume keywords

Technical Support For Enterprise ApplicationsInstallation And Support Of Specialized SystemsSQL Query CreationExperience With Jira Service DeskExcellent Communication And Collaboration Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AnalysisSoftware InstallationUser TrainingTechnical AuditsApplication TroubleshootingTesting And ValidationCreating SQL QueriesCompliance MonitoringSoftware Migration RecommendationsPreparing Test Cases

Soft Skills

Strong Analytical SkillsCustomer-Focused OrientationCollaboration SkillsCommunication Skills

Tools & Technologies

Jira Service DeskConfluenceEnterprise ApplicationsSpecial Warehouse Systems

Industry Keywords

CFR 21 Part 11 CompliancePSI StandardsBusiness ApplicationsSoftware PlatformsInformation Systems

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide support of off-the-shelf software packages at Tier 2 and Tier 3
Perform installation of Tier 3 and certain Tier 4 information systems and conduct user training
Perform installation and support of specialized systems, such as special warehouse systems
Monitor company software updates and new software releases and recommend migrations when necessary
Follow new software releases that may interest the company and recommend purchases
Update validation status of CFR 21 Part 11 applicable to information systems
Study project-specific IT equipment provided by clients, conduct required user training, and provide further equipment support
Conduct regular technical audits in company departments to check compliance with PSI standards regarding specialized equipment and Tier 3–4 usage
Provide technical support for enterprise applications, troubleshoot application issues, and participate in testing and implementation activities

Requirements

What you’ll need

University or College degree, Computer Science/IT specialty
Solid technical background
Experience supporting business applications, software platforms, or enterprise systems
Prior experience in systems analysis is a plus
Experience with Jira Service desk and Confluence or similar products is a plus
Experience in systems development and systems validation is a plus
Experience with creating SQL queries
Background in testing, including preparing test cases and execution of test scripts, is a plus
Excellent communication and collaboration skills
Strong analytical skills
Ability and desire to work in a service-oriented and customer-focused environment

Benefits

Comp & perks

Intensive induction program
Technical and industry-related trainings for an optimal start and continuous development
Diverse projects including web and desktop apps, ERP system, BPM system, document management system, AI initiatives and more
Friendly and supportive atmosphere in a committed team
International environment, with colleagues around the world
Opportunities to quickly see the results of your work