Systems Engineer – Enterprise Software Support

PSI CRO AG

. Provide Tier 2 and Tier 3 support for off-the-shelf software packages .

Posted 11/9/2026full-timeRemote • KazakhstanMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 2 and Tier 3 support for software applications, with a strong focus on systems installation, user training, and compliance with regulatory standards such as CFR 21 Part 11. Proficient in troubleshooting enterprise applications and conducting technical audits to ensure adherence to PSI standards.

Highest-signal resume keywords

Tier 2 And Tier 3 SupportSQL Query CreationJira Service DeskConfluenceSystems Validation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software SupportSystems AnalysisTechnical AuditsUser TrainingTroubleshootingTestingTest Case PreparationTest Script ExecutionInformation Systems InstallationEnterprise Application Support

Soft Skills

Excellent CommunicationCollaboration SkillsStrong Analytical SkillsCustomer-FocusedService-Oriented

Industry Keywords

CFR 21 Part 11PSI StandardsBusiness ApplicationsSoftware PlatformsEnterprise Systems

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide Tier 2 and Tier 3 support for off-the-shelf software packages
Install Tier 3 and certain Tier 4 information systems and conduct user training
Install and support specialized systems, such as warehouse systems
Monitor company software updates and new releases and recommend migrations when necessary
Follow new software releases that may interest the company and recommend purchases
Update validation status for information systems applicable to CFR 21 Part 11
Study project-specific IT equipment provided by clients, conduct user training, and provide ongoing equipment support
Conduct regular technical audits in company departments to check compliance with PSI standards for specialized equipment and Tier 3–4 systems
Troubleshoot enterprise application issues
Participate in testing and implementation activities to ensure smooth business operations

Requirements

What you’ll need

University or College degree, Computer Science/IT specialty
Solid technical background
Experience supporting business applications, software platforms, or enterprise systems
Prior experience in systems analysis is a plus
Experience with Jira Service desk and Confluence or similar products is a plus
Experience in systems development and systems validation is a plus
Experience with creating SQL queries
Background in testing, including preparing test cases and executing test scripts, is a plus
Excellent communication and collaboration skills
Strong analytical skills
Ability and desire to work in a service-oriented and customer-focused environment
Must be based in Almaty or elsewhere in Kazakhstan
Remote work from outside Kazakhstan is not supported

Benefits

Comp & perks

Stable, privately-owned company, organically growing since 1995
Intensive induction program
Technical and industry-related trainings for an optimal start and continuous development
Diverse projects including web and desktop apps, ERP system, BPM system, document management system, and AI initiatives
Friendly and supportive atmosphere in a committed team
International environment, with colleagues around the world
Opportunities to quickly see the results of your work