Customer Experience Insights, Projects Specialist

Public (Retail World SA)

. Execute strategies and drive projects to enhance the overall customer experience across all touchpoints .

Posted 11/7/2026full-timeKifisia • GreeceJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in enhancing customer experience through strategic project execution and data analysis. Proficient in tracking key CX metrics and collaborating across teams to drive customer-centric initiatives.

Highest-signal resume keywords

Customer Experience StrategyCX Metrics TrackingData AnalysisMarketing Plan DevelopmentRetail Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Feedback AnalysisNPS TrackingCSAT TrackingExcel ProficiencyProject Management

Soft Skills

CreativityInnovative ThinkingEnthusiasmResults OrientationEmpathy

Tools & Technologies

MS Office

Industry Keywords

RetailCustomer ExperienceLoyalty SchemeGift Card ProgramVoice of the Customer

About the role

Key responsibilities & impact

Execute strategies and drive projects to enhance the overall customer experience across all touchpoints
Align CX initiatives with the company’s goals and brand values
Drive the management of Public’s gift card program
Own the marketing plan to grow gift card usage and monitor sales performance
Provide support for third parties related to gift cards
Participate in the execution of customer strategic projects such as the loyalty scheme
Track key CX metrics, including NPS and CSAT
Collect, analyze, and interpret customer feedback from surveys, reviews, and other sources
Collaborate with marketing, sales, web fulfillment, product development, and customer support teams
Advocate for the customer in internal discussions and project planning
Address escalated customer issues efficiently and empathetically
Identify recurring problems and implement systemic solutions
Present Voice of the Customer and CX performance reports and insights to senior leadership
Propose actionable recommendations for continuous improvement based on data and trends

Requirements

What you’ll need

BSc in Marketing or relevant field
1-3 years of relevant professional experience, ideally in the Retail industry
Excellent knowledge of MS Office, especially Excel
Excellent use of the English language, both written and oral
Creativity and innovative thinking
Enthusiasm & results orientation

Benefits

Comp & perks

Competitive compensation & benefits package
Performance-based bonus scheme
Comprehensive life & health insurance
Flexible hybrid working model
Psychological support via a professional helpline for you and your family
Career growth opportunities
Valuable experience in a well-known and fast-growing organization
Continuous learning and upskilling through tailored programs
Employee Wellness Program – office Pilates & sports teams (padel, football, volleyball & more)
Alternative transportation with company shuttle buses to our offices
Exclusive access to our employee app, OrangeGen, packed with tools, news & perks
Personalized rewards and kudos through OrangeGen
Employee recognition and achievement celebrations through OrangeGen