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Client Ops Associate Supervisor
Publicis Groupe. Support onshore operations from a senior functional perspective and oversee execution for a mid-size team serving mid- and high-profile accounts .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership and organizational skills while overseeing financial processes and team operations. Proficient in advanced Microsoft Excel and committed to continuous improvement and operational excellence.
Highest-signal resume keywords
Leadership ExperienceAdvanced Microsoft ExcelBudget ReconciliationOperational ExcellenceProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Budget ReportsClient Invoice CreationDraft Billing ReportRetainer TrackingMonthly Budget TrackerMedia Tools FlowchartsPerformance Analysis
Soft Skills
Outstanding CommunicationAttention to DetailInitiativeExcellent Organizational SkillsCollaborating with Others
Industry Keywords
SLAOnboardingDocumentation Efforts1:1 MeetingsAction Plans
About the role
Key responsibilities & impact- Support onshore operations from a senior functional perspective and oversee execution for a mid-size team serving mid- and high-profile accounts
- Lead billing and financial processes, including Billing Status, Delivery Confirmations, Client Invoice Creation, and Draft Billing Report
- Lead and oversee Budget Reports, retainer tracking, budget reconciliation, and the Monthly Budget Tracker
- Lead revision of media tools flowcharts, including Excel workbooks for performance and the Paid Media Flowchart
- Lead onboarding for new team members
- Support documentation efforts for the craft
- Guarantee SLAs and account evolution, support critical tasks, ensure operational excellence, and adopt process standards
- Conduct 1:1 meetings with team members to identify opportunities and gaps and develop action plans
- Provide feedback to the Director and Associate Director about the team's needs, opportunities, and successes
Requirements
What you’ll need- Outstanding communication
- Attention to detail and accuracy
- Initiative
- Excellent organizational skills, including prioritizing, scheduling, time management, and meeting deadlines
- Continuous learning
- Collaborating with others
- Strong problem-solving and analytical skills
- Self-sufficiency
- Advanced Microsoft Excel
- Leadership experience