Director, Client Management

Publicis Groupe

. Lead campaign activation for Influential’s Publicis Groupe clients .

Posted 11/2/2026full-timeNew York City • New York • United StatesLead💰 $150,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client management and campaign activation within the influencer marketing ecosystem, ensuring flawless execution and alignment with client objectives. Strong ability to build relationships, manage cross-functional teams, and optimize campaign performance while maintaining high client satisfaction.

Highest-signal resume keywords

Client ManagementInfluencer MarketingCampaign ActivationCross-Functional Team LeadershipStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Campaign DeliveryPerformance-Driven CampaignsBilling ReconciliationCampaign OptimizationTimeline Management

Soft Skills

Excellent CommunicationOrganizational SkillsAttention to DetailResilienceProfessionalism

Tools & Technologies

Monday.com

Industry Keywords

Branded ContentClient SatisfactionInfluencer EcosystemAgency RolesMedia Marketing

About the role

Key responsibilities & impact

Lead campaign activation for Influential’s Publicis Groupe clients
Partner with the VP and SVP of Client Management on day-to-day client and agency communications
Build trusted relationships and maintain strong knowledge of assigned agencies and clients
Support client reviews, QBRs, and milestone campaign presentations
Identify and proactively address client challenges, escalating risks and issues as needed
Own campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
Manage campaign timelines using tools such as Monday.com
Partner with strategy and analytics, performance media, creator, creative, and other teams
Ensure adoption of client management processes, tools, and ways of working
Coordinate monthly billing reconciliation
Support account growth, scope expansions, and renewal opportunities
Identify incremental opportunities within existing accounts
Support profitability tracking and financial health of assigned accounts
Manage campaign performance objectives and ensure program goals are met or exceeded
Identify campaign optimization recommendations and present them to clients
Support client satisfaction through high-quality outputs, clear communication, and follow-through
Lead and mentor junior Client Management team members
Support team development in client correspondence, meeting composure, time management, and interpersonal skills
Attend department meetings and cross-functional collaboration forums
Educate and inform on influencer marketing trends, creator economy, and relevant client verticals
Participate in client and internal meetings, including occasional travel

Requirements

What you’ll need

7-9 years of experience in client management, account management, or agency roles within media, marketing, or influencer ecosystems
Proven experience managing client accounts and cross-functional teams
Strong understanding of influencer marketing, branded content, and performance-driven campaigns
Excellent communication, organizational, and stakeholder management skills
Ability to manage multiple priorities with attention to detail, resilience, and professionalism
Professional appearance and presence, including on camera in all meetings internal and external
Travel required for select client and internal meetings

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Disability coverage
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off
Paid time off
Bonus or incentive compensation eligibility
Hybrid work environment with in-office presence encouraged 1x per week or as needed
Occasional travel opportunities