Manager, Client Management

Publicis Groupe

. Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships .

Posted 11/2/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client service and account management within media and influencer marketing, ensuring campaign execution aligns with client objectives while fostering strong relationships. Capable of leading teams, managing multiple priorities, and delivering high-quality outputs.

Highest-signal resume keywords

Client Account ManagementInfluencer Marketing KnowledgeCampaign Performance ManagementTeam LeadershipCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Campaign DeliveryBranded Content UnderstandingPerformance-Driven CampaignsData Collection for ReviewsBilling Reconciliation

Soft Skills

Organizational SkillsAttention to DetailResilienceProfessionalismTeam Management

Tools & Technologies

Monday.com

Industry Keywords

Client Management ProcessesInfluencer EcosystemCreator EconomyMedia MarketingCross-Functional Collaboration

About the role

Key responsibilities & impact

Partner with director manager on day-to-day client and agency communications for assigned accounts, building trusted relationships
Maintain strong knowledge of assigned agencies and clients
Support collection of campaign data and content for client reviews, QBRs, and milestone presentations
Oversee campaign delivery to ensure programs are executed flawlessly, on time, and aligned with client objectives
Oversee Specialists in managing campaign timelines using tools and resources such as Monday.com
Partner with strategy & analytics, performance media, creator, creative, and other teams necessary for each campaign
Implement client management processes, tools, and ways of working
Oversee Specialists in coordinating monthly billing reconciliation
Identify incremental opportunities within existing accounts
Contribute inputs to support profitability tracking and financial health of assigned accounts
Manage campaign performance with limited creator challenges throughout the process
Support day-to-day management of Specialists in campaign execution
Deliver client satisfaction through high-quality outputs, clear communication, and consistent follow-through
Lead and mentor Client Management junior team members
Attend Client Management Department meetings and cross-functional collaboration forums
Maintain professional appearance and presence, including on camera in meetings
Educate and inform on influencer marketing trends, the creator economy, and relevant client verticals
Participate in client and internal meetings as needed, including occasional travel

Requirements

What you’ll need

5-7 years of experience in client service, account management, or agency roles within media, marketing, or influencer ecosystems
Proven experience supporting management of client accounts
Foundational understanding of influencer marketing, branded content, and performance-driven campaigns
Excellent communication, organizational, and team management skills
Ability to manage multiple priorities with attention to detail, resilience, and professionalism
Travel required for select client and internal meetings
Hybrid work environment with in-office presence encouraged 1x per week or as needed (pending location)

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Disability coverage
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off
Paid time off
Inclusive benefit programs and policies
Travel for select client and internal meetings