Product Experience Manager

Publicis Groupe

. Guide Captiv8 users through successful platform onboarding and adoption .

Posted 11/10/2026full-timeAtlanta • Georgia • United StatesMid-LevelSenior💰 $88,540 - $121,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in SaaS onboarding and product enablement, focusing on user adoption strategies and operational workflows. Proficient in delivering training, facilitating sessions, and communicating product updates to enhance user engagement and satisfaction.

Highest-signal resume keywords

SaaS Onboarding ExperienceProduct EnablementPresentation SkillsConsultative Problem-SolvingCross-Functional Team Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User Adoption StrategiesOperational WorkflowsPlatform ConfigurationFeature UtilizationProduct Experience Improvement

Soft Skills

Excellent Written CommunicationVerbal CommunicationFacilitation SkillsAbility to Simplify Complex Concepts

Tools & Technologies

SalesforceJiraMonday.comZendesk

Industry Keywords

Influencer MarketingMarTechAdTechEnterprise OrganizationsPlatform Implementation Best Practices

About the role

Key responsibilities & impact

Guide Captiv8 users through successful platform onboarding and adoption
Develop adoption plans based on user needs, business objectives, and operational workflows
Drive utilization of platform features and newly released functionality
Identify opportunities to improve Product Experience and operational maturity
Monitor adoption trends and recommend strategies to increase engagement
Serve as the primary platform advisor for assigned Captiv8 users and customer teams
Recommend best practices for platform configuration and workflows
Help users translate business requirements into platform solutions
Consult on platform capabilities, limitations, and recommended approaches
Provide guidance on platform governance and operational processes
Deliver role-based platform training
Facilitate onboarding sessions and office hours
Create and maintain enablement resources
Support train-the-trainer programs
Reinforce product knowledge following new releases
Prepare users for upcoming product releases
Communicate new functionality and business value
Share release notes and product updates
Collect adoption feedback following launches
Help users understand how new features fit into existing workflows
Gather platform feedback from Captiv8 users
Identify recurring adoption challenges
Document feature requests and business use cases
Advocate for improvements that increase customer value
Partner with Product to prioritize adoption opportunities

Requirements

What you’ll need

4–7 years in SaaS, Product Enablement, Customer Success, Professional Services, or Product Operations
Experience delivering software onboarding or enablement
Strong presentation and facilitation skills
Excellent written and verbal communication
Ability to simplify complex technical concepts
Strong consultative problem-solving skills
Experience working with cross-functional teams
Preferred: Experience with influencer marketing, MarTech, AdTech, or SaaS platforms
Preferred: Experience working with enterprise organizations
Preferred: Knowledge of platform implementation best practices
Preferred: Familiarity with CRM or project management platforms, including Salesforce, Jira, Monday.com, and Zendesk

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Disability coverage
401K
Parental and family care leave
Family forming assistance
Tuition reimbursement
Flexible time off
Paid time off
Accommodation or assistance with the application or onboarding process