Call Center Specialist

Pulmonary Associates of Richmond

. Answer all incoming calls for the practice .

Posted 10/3/2026full-timeRichmond • Virginia • United StatesMid-LevelSenior💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills while managing patient interactions and scheduling appointments efficiently. Proficient in handling sensitive information in compliance with HIPAA regulations and utilizing EMR systems for patient management.

Highest-signal resume keywords

Customer ServiceEMR ProficiencyHIPAA ComplianceAppointment SchedulingCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingEMR Data EntryDemographic Information ManagementPatient Record GatheringBasic Medical Guidance

Soft Skills

Excellent CommunicationProbing QuestioningStress ManagementInterpersonal Skills

Tools & Technologies

AllscriptsEMR Systems

Certifications & Qualifications

High School Diploma

Industry Keywords

Patient PrivacyHIPAA PoliciesCall Center EnvironmentMedical Practice

About the role

Key responsibilities & impact

Answer all incoming calls for the practice
Serve as the first point of contact for patients, family members, referring physicians and their staff, hospital staff, and community members
Answer incoming calls promptly while demonstrating excellent customer service
Listen and ask probing questions to determine the reason for calls and handle them accordingly
Schedule pulmonary and sleep patient appointments
Obtain and enter accurate demographic information into Allscripts
Schedule appointments according to current policies
Inform callers of arrival time, items to bring, cancellation policy, and related information
Disseminate patient questions and refill requests via EMR to the MA/provider
Provide basic information, guidance, and instructions to callers
Distribute consultations and enter MD Coder
Complete online appointment requests
Gather patient records for Bon Secours and HCA hospital systems
Assist with patient rescheduling
Assist with EMR indexing of incoming documents when needed
Assist with the EMR output queue when needed
Assist with scheduling faxed and electronic new patient referrals
Maintain Pulmonary Associates’ customer service standards
Protect patient privacy and security under HIPAA policies and procedures
Perform other duties assigned by a provider, supervisor, or member of Administration

Requirements

What you’ll need

High School Diploma or equivalent
One year experience in a call center environment and/or in a medical practice is preferred
Ability to sit for long periods of time, with occasional standing and walking
Manual dexterity for using a computer keyboard and office machines
Ability to view computer screens for long periods
Ability to handle occasional stress related to workload and physician/patient demands
Adherence to HIPAA policies and procedures
Ability to work a set shift as determined by the supervisor

Benefits

Comp & perks

401(k)
Dental insurance
Employee assistance program
Employee discount
Flexible spending accounts
Employee referral program
Health insurance
Critical Illness insurance
Life insurance
Paid time off
Retirement plan
Vision insurance
WEEKLY PAY
Equal Opportunity Employer