Bi-Lingual Collections Agent

Purpose Financial

. Contact customers and successfully negotiate payment for overdue, defaulted, or write-off loans and other payments.

Posted 10/30/2026full-timeGreenville • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in debt recovery through effective negotiation and communication skills, with a strong ability to build rapport with customers. Proficient in managing overdue accounts while adhering to corporate policies and achieving revenue targets.

Highest-signal resume keywords

Collections ExperienceBilingual in SpanishNegotiating SkillsCustomer Service ExperienceCritical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Debt RecoveryPayment NegotiationCall Center OperationsCompliance UnderstandingInformation Evaluation

Soft Skills

EmpathyAssertivenessAdaptabilityProblem-SolvingCommunication Skills

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Customer LoyaltyPayment PlansCorporate PoliciesCode of EthicsInformation Security

About the role

Key responsibilities & impact

Contact customers and successfully negotiate payment for overdue, defaulted, or write-off loans and other payments.
Act as liaison between creditors and customers by managing overdue accounts.
Influence and advise customers on payment options for debt recovery.
Execute collection strategies and procedures, including negotiating payment plans according to company-approved guidelines.
Build positive rapport with different types of customers over the phone while retaining customer loyalty and initiating payment collection processes.
Handle inbound and outbound calls to collect debt.
Handle collection contacts professionally with empathy, assertiveness, tact, and resilience.
Achieve revenue targets and call quality objectives.
Use questioning and listening skills for effective telephone, email, chat, and text communication.
Adhere to and enforce corporate policies, including the Creed, Code of Ethics, and Information Security Policies.
Assist with collection efforts involving customers requiring a Spanish-speaking collections agent.
Other duties as assigned.

Requirements

What you’ll need

High School Diploma or GED.
Minimum of one year call center or customer service related experience.
Three years of collections experience at a high-volume call center.
Bi-lingual in Spanish is required.
Must be able to demonstrate critical thinking, negotiating, and problem-solving skills.
Excellent written and verbal communications skills in both English and Spanish.
Adaptability and flexibility to changing environment.
Comfortable working in a dynamic, high volume, fast-paced environment.
Ability to read, write, evaluate, and apply information.
Ability to interact professionally and exhibit appropriate social skills.
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry/business and products.
Ability to develop and maintain business relationships.
Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday–Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours as determined by business necessity.
Must be eligible to work in the USA and able to pass a background check.

Benefits

Comp & perks

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks