Bi-Lingual Collections Agent

. Contact customers to collect payment on overdue, defaulted, or write-off loans and other payments .

Posted 9/25/2026full-timeGreenville • South Carolina • United StatesJuniorWebsite

Key responsibilities & impact

Contact customers to collect payment on overdue, defaulted, or write-off loans and other payments
Act as liaison between creditors and customers by managing overdue accounts
Influence and advise customers on payment options for debt recovery
Execute collection strategies and procedures
Negotiate payment plans based on company-approved guidelines
Build positive rapport with customers over the phone while initiating payment collection processes
Handle inbound and outbound calls to collect debt
Handle collection contacts professionally with empathy, assertiveness, tact, and resilience
Achieve set revenue targets and call quality objectives
Use questioning and listening skills for telephone, email, chat, and text communication
Adhere to and enforce corporate policies, including the Creed, Code of Ethics, and Information Security Policies
Assist collection efforts with customers requiring a Spanish-speaking collections agent

What you’ll need

High School Diploma or GED
Minimum of one year call center or customer service related experience
Three years of collections experience at a high-volume call center
Bi-lingual in Spanish is required
Must be able to demonstrate critical thinking, negotiating, and problem-solving skills
Excellent written and verbal communications skills in both English and Spanish
Ability to read, write, evaluate, and apply information
Ability to interact professionally and exhibit appropriate social skills
Ability to understand and ensure compliance with policies, procedures, and laws governing the industry/business and products
Ability to develop and maintain business relationships
Ability and flexibility to work hours as assigned between 8:00am and 10:00pm Monday–Friday, 8:00am and 3:00pm on Saturdays, and potential Sunday hours
Must be eligible to work in the USA and able to pass a background check

Comp & perks

Competitive Wages
Health/Life Benefits
Health Savings Account plus Employer Seed
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program
Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks