Client Solutions Specialist

PurposeMed

. Respond to incoming support tickets promptly and professionally .

Posted 10/30/2026full-timeRemote • CanadaJunior💰 CA$50,000 - CA$55,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on problem-solving and effective communication in a healthcare setting. Capable of maintaining compliance with privacy requirements while collaborating with team members to enhance client experiences.

Highest-signal resume keywords

Customer Service ExperienceStrong Written And Verbal CommunicationProblem-Solving AbilitiesTechnical Support ExperienceFluency In Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Healthcare ComplianceSOP DocumentationClient Experience InteractionTechnical SupportProcess Improvement

Soft Skills

Attention To DetailAdaptabilityTeam CollaborationWillingness To LearnFriendly Communication

Tools & Technologies

Help Center ArticlesMacros And Templates

Industry Keywords

Patient CommunicationCustomer SatisfactionFast-Paced EnvironmentDistributed Team

About the role

Key responsibilities & impact

Respond to incoming support tickets promptly and professionally
Provide solutions or escalate issues as necessary
Speak with patients and key stakeholders by phone to resolve questions
Maintain clear, friendly communication with patients and the Clinical team
Drive high customer satisfaction through attentive support
Document Client Experience interactions and resolutions accurately
Flag recurring patient pain points and queue friction
Follow SOPs, privacy requirements, and healthcare compliance requirements
Communicate status and blockers to the lead
Collaborate with team members to address common issues and share insights
Write and update SOPs and Help Center articles
Refresh macros and templates
Support process changes and team initiatives
Participate in product and service training sessions

Requirements

What you’ll need

High school diploma or equivalent
1+ years of experience in customer service
Strong written and verbal communication skills
Excellent problem-solving abilities
Strong willingness to learn
Ability to work in a fast-paced and rapidly changing environment
Availability to work additional shifts, including some statutory holidays and weekends
Basic understanding of healthcare and technology concepts
Experience in technical support
Experience working in a fast-paced startup environment
Experience working in a distributed team environment
Fluency in Spanish, written and verbal (preferred)

Benefits

Comp & perks

Time-in-lieu or overtime for additional shifts, including statutory holidays and weekends
Flexible remote-friendly work
20 vacation days
Annual winter break closure
Comprehensive medical, dental, and vision care from the first day of work
100% of premiums covered, with dependent coverage available
8 health/sick days
Extended mental health coverage
$20,000 lifetime coverage for gender-affirming care and procedures in Canada
$500 learning fund for courses and professional development
People Potential program for growth and development
Inclusive, safe, and affirming workplace
Equal-opportunity employer
Team environment that encourages fun and creativity