Client Solutions Specialist, Spanish

PurposeMed

. Respond to incoming support tickets promptly and professionally, providing solutions or escalating issues .

Posted 10/13/2026full-timeRemote • CanadaJunior💰 CA$52,000 - CA$56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on patient communication and problem resolution. Proficient in documenting interactions and adhering to healthcare compliance standards while collaborating effectively within a team.

Highest-signal resume keywords

Fluency In SpanishCustomer Service ExperienceStrong Communication SkillsProblem-Solving AbilitiesHealthcare Compliance Knowledge

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Attention To DetailWillingness To LearnAbility To Work In Fast-Paced Environment

Certifications & Qualifications

Post-Secondary Degree Or Relevant Certification

Industry Keywords

SOPsHelp Center ArticlesTechnical SupportPatient ExperienceStakeholder Communication

About the role

Key responsibilities & impact

Respond to incoming support tickets promptly and professionally, providing solutions or escalating issues
Speak with patients and stakeholders by phone to resolve questions quickly
Maintain clear, friendly communication with patients and the Clinical team
Deliver attentive experiences and achieve high customer satisfaction ratings
Accurately document Client Experience interactions and resolutions
Identify and flag recurring patient pain points and queue friction
Follow SOPs and privacy and healthcare compliance requirements
Communicate status and blockers to the Team Lead
Collaborate with team members to address common issues and share insights
Write and update SOPs and Help Center articles
Refresh macros and templates and support process changes
Participate in team initiatives and product/service training

Requirements

What you’ll need

Fluency in Spanish, both written and verbal
High school diploma or equivalent; post-secondary degree or relevant certification is a plus
1+ years of experience in customer service
Strong written and verbal communication skills
Excellent problem-solving abilities and willingness to learn
Ability to work in a fast-paced and rapidly changing environment
Availability for additional shifts, including some statutory holidays and weekends
Basic understanding of healthcare and technology concepts is a plus
Experience in technical support is a plus
Experience in a fast-paced startup environment is a plus
Experience in a distributed team environment is a plus

Benefits

Comp & perks

20 vacation days
Annual winter break closure
Comprehensive medical, dental, and vision care from your first day of work, with 100% of premiums covered and dependent coverage available
8 health/sick days
Extended mental health coverage
$20,000 lifetime coverage for gender-affirming care and procedures in Canada
$500 learning fund for courses and professional development
People Potential program for growth and development with a manager
Flexible, remote-friendly work arrangement
Time-in-lieu for additional shifts, including statutory holidays and weekends
Inclusive, safe, and affirming workplace
Equal-opportunity employer