Customer Success Manager

Pushpay

. Lead day-to-day onboarding execution, including securing customer access, coordinating technical setup with development, building onboarding templates, and moving projects from access through delivery .

Posted 9/30/2026full-timeRemote • United StatesMid-LevelSenior💰 $67,500 - $76,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer onboarding and relationship management within church or ministry contexts, leveraging strong communication skills and technical aptitude to facilitate effective customer engagements and support workflows.

Highest-signal resume keywords

Customer-Facing Role ExperienceChurch Management Systems FamiliarityStrong Written And Verbal CommunicationOnboarding Execution LeadershipTechnical Aptitude For CHMS Integrations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Onboarding ExecutionProject ManagementDocumentation SkillsWorkflow AutomationCustomer Relationship Management

Soft Skills

Strong CommunicationIndependent Work ManagementRelationship Management

Tools & Technologies

Planning CenterPushpay CCBRockSalesforce

Industry Keywords

Church ExperienceMinistry ExperienceSaaS ExperienceCustomer Success Processes

About the role

Key responsibilities & impact

Lead day-to-day onboarding execution, including securing customer access, coordinating technical setup with development, building onboarding templates, and moving projects from access through delivery
Partner with the Head of Customer Experience on sales calls, kickoff meetings, data-practices conversations, strategy sessions, and training engagements
Run customer-facing meetings independently, including monthly check-ins and relationship management for an assigned book of churches
Translate between customers and the development team by communicating engineering solutions, following up on completion, and reducing engineer involvement in customer calls
Document onboarding playbooks, support workflows, training best practices, and ministry-specific strategies
Identify work that can be automated or delegated, including to AI tools, versus work requiring human and pastoral involvement
Travel periodically for in-person training and customer engagements
Shadow and progressively own customer-facing engagements, onboarding administration, customer relationships, and scalable customer-success processes

Requirements

What you’ll need

Meaningful church or ministry experience — either staff experience or deep, sustained involvement in a local church
Experience in a customer-facing role at a SaaS or technology company, or comparable experience leading implementations and ongoing relationships with organizational customers
Strong written and verbal communication; comfortable leading meetings and producing clear documentation
Demonstrated ability to manage multiple work-streams independently and prioritize without hand-holding
Familiarity with one or more church management systems (PCO, Pushpay CCB, Rock, Salesforce) is a strong plus
Willingness to travel for customer trainings and team gatherings
Customer-minded with technical aptitude; able to discuss CHMS integrations including Planning Center, Pushpay CCB, Rock, and Salesforce

Benefits

Comp & perks

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Remote
12 paid Company Holidays
2 paid Volunteer Time Off days
15 days PTO to start, increases with tenure and seniority
Paid parental and adoption leave