Implementation Specialist 2

Pushpay

. Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPIs .

Posted 10/30/2026full-timeUnited StatesMid-LevelSenior💰 $67,500 - $78,489 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in SaaS onboarding and implementation, with a strong focus on customer success and retention. Capable of managing multiple client relationships while delivering high-quality interactions and driving product adoption.

Highest-signal resume keywords

SaaS Onboarding And ImplementationCustomer Success ManagementCRM Software ExperienceStrong Problem Resolution SkillsAccount Management Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisKPI AchievementProcess OptimizationCustomer Interaction Quality

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationWell-OrganizedProactive MindsetStrong Work Ethic

Tools & Technologies

SalesforcePushpay Product Suite

Certifications & Qualifications

BA/BS Degree

Industry Keywords

Catholic ParishesCustomer RetentionMarket ConditionsCompetitive ActivitiesService Process

About the role

Key responsibilities & impact

Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPIs
Become an expert in the Pushpay product suite and set appropriate expectations with the customer
Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations
Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation
Build and effectively execute account plans and strategies unique to each account
Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, emphasize ROI, and recommend process/procedure changes to better utilize Pushpay services
Help develop existing customer relationships with the company in line with the company service process and ensure maximum customer retention
Maintain knowledge of parish software market conditions and competitive activities
Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts for management
Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads
Work primarily at a desk using computers and phones; occasional lifting up to 50 pounds, walking, bending, or standing may be required

Requirements

What you’ll need

BA/BS Degree
3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager
Excellent verbal and written communication skills
Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes
Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues
Desire to work in a startup environment, with proactive mindset and minimum need for supervision
Experience with CRM software (e.g. Salesforce)
Ability to prioritize and manage workload to meet deadlines
Ability to manage multiple, concurrent client relationships
Well-organized and strong work ethic
Ability to anticipate change and adjust priorities accordingly
Understanding of key drivers of success for Catholic parishes
Understanding of industry culture, products, and services
Excellent eye for detail – ability to create accurate and high quality pieces of work
Bilingual in Spanish is not required; Spanish translation and customer communication ability is an additional qualification

Benefits

Comp & perks

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the COS office / 2 days remote
Remote work for approved states
12 paid company holidays
2 paid Volunteer Time Off days
15 days PTO to start, increases with tenure and seniority
Paid parental and adoption leave