Technical Specialist

Pushpay

. Own escalation processes to Engineering from Customer Success and manage associated communication channels .

Posted 9/17/2026full-timeColorado Springs • Arizona • United StatesJuniorMid-Level💰 $57,600 - $66,560 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer success within technology or SaaS environments, with a strong focus on problem-solving, communication, and collaboration with cross-functional teams. Proficient in data manipulation and familiar with SQL, HTML, CSS, and API to enhance customer interactions and product solutions.

Highest-signal resume keywords

Technical SupportCustomer SuccessData ManipulationSQLProblem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data ManipulationSQLHTMLCSSAPIExcelTechnical SupportProduct KnowledgeTroubleshootingEscalation Management

Soft Skills

Customer FocusEmpathyPatienceClear CommunicationProblem Analysis

Tools & Technologies

Pushpay Software

Industry Keywords

SaaSCustomer SuccessTechnical ServicesProduct RoadmapEnterprise Customers

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own escalation processes to Engineering from Customer Success and manage associated communication channels
Troubleshoot assigned product-area issues by reproducing issues, using backend tools to analyze or fix data, and evaluating systemwide scope
Serve as the product subject matter expert and provide internal support and product-change communications to Customer Success
Maintain and enhance technical tools used by Customer Success
Coordinate with Technical Services to invoice and schedule requested work
Participate in product releases, customer feedback loops, and product roadmap activities on behalf of Customer Success
Provide front-line technical support to strategic customers via email, phone, live chat, and video
Assess technical validity and feasibility of special requests and collaborate with Product, Engineering, and technical teams on custom solutions
Participate in pre-sales support for larger or more complex questions and objections
Monitor technical channels for issues, investigate, and escalate as appropriate
Coordinate with Product, Engineering, and Operations to mitigate immediate issues and validate long-term solutions
Provide Customer Success with communications and resources to respond to or resolve issues

Requirements

What you’ll need

2+ years experience supporting, implementing, or consulting in technology or SaaS
One year experience in data manipulation or database support
One year experience working directly with executive-level staff of enterprise customers in support or consultation
Familiarity with SQL, HTML, CSS, API, and Excel
Prior experience with Pushpay software is a plus, but not required
Ability to identify significant problems and opportunities, analyze problems in depth, and determine root causes
Ability to remain stable and poised under pressure and provide clear, calm solutions to frustrated customers
Consistent logic, rationality, and objectivity in decision making
Ability to develop sensible, realistic, practical solutions
Strong listening and customer focus; empathetic, patient, and accessible
Ability to regularly stand or sit, reach, bend, and move about the facility

Benefits

Comp & perks

100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
401K match
Hybrid work model - 3 days in the office / 2 days remote each week
12 paid Company Holidays
2 paid Volunteer Time Off days
15 days PTO, to start, increases with tenure and seniority
Paid parental and adoption leave