Customer Education Manager

PVcase

. Take full, end-to-end ownership of PVcase’s Customer Academy .

Posted 11/4/2026full-timeRemote • Spain, LithuaniaMid-LevelSenior💰 €43,100 - €62,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and managing B2B SaaS customer education programs, with a strong focus on instructional design, learning platforms, and certification programs. Capable of connecting customer needs with product priorities to enhance the learner journey and improve overall customer experience.

Highest-signal resume keywords

B2B SaaS Customer Education ProgramsInstructional DesignLearning Management Systems (LMS)Certification Program DevelopmentClear Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Education StrategyLearning Path DevelopmentCourse Structure DesignContent CreationAnalytics and Feedback Utilization

Soft Skills

Strong OwnershipJudgmentAnalytical MindsetAdaptabilityIndependent Delivery

Tools & Technologies

TalentLMSArticulate 360SkilljarGainsightSalesforceGoogle WorkspaceAdobe Creative CloudAI Authoring Tools

Industry Keywords

Customer AcademyLearning ExperienceMultilingual EducationTechnical AudiencesSolar Workflows

About the role

Key responsibilities & impact

Take full, end-to-end ownership of PVcase’s Customer Academy
Set the customer education strategy and roadmap
Connect customer needs, product priorities, and business goals
Lead initiatives from discovery through launch and improvement
Coordinate contributors and manage dependencies, scope, and capacity
Own the learning platform, course structure, and learner journey
Develop learning paths and certification programs for different roles and skill levels
Work with technical experts to convert product knowledge and industry best practices into learning content
Shape and assemble courses, coordinate production and reviews, and maintain accuracy and accessibility
Partner with customer, technical, and product teams to connect education with onboarding, product releases, and adoption
Speak with customers, test learning formats and delivery approaches, and use feedback, analytics, and product usage to improve the Academy
Establish processes for content creation, review, updates, and localization
Coordinate with Help Center, Community, and technical teams to create a connected customer experience
Measure enrollment, active learning, demonstrated proficiency, certification attainment, learner feedback, course completion, onboarding, product adoption, and support inquiry reduction

Requirements

What you’ll need

Experience building or evolving B2B SaaS customer education programs
Evidence of turning customer education strategy into results
Strong ownership and judgment
Ability to prioritize, coordinate contributors, and deliver independently
Practical understanding of learning platforms, instructional design, and adult learning
Ability to build and improve learning experiences independently
Clear communication and an analytical, experimental mindset
Comfort making progress with incomplete information and adapting when something does not work
Preferred: experience launching or scaling certification programs, customer academies, or multilingual education
Preferred: experience supporting technical or engineering audiences, or familiarity with CAD tools and solar workflows
Preferred: proficiency with LMS and course authoring tools, CRM/CS platforms, or AI-assisted content workflows, including TalentLMS, Articulate 360, Skilljar, Gainsight, Salesforce, Google Workspace, and Adobe Creative Cloud
Preferred: recent experience with AI authoring tools such as ChatGPT, Gemini, and Claude
English verbal and written proficiency for 100% of the work environment
Immigration-related employment support, including visa sponsorship or transfer, is not available

Benefits

Comp & perks

Unlimited remote work or access to offices in Vilnius, Kaunas, or Barcelona
Flexible working hours
Half-day Summer Fridays
Full training and onboarding program
Exclusive work with international markets
Considerable and steadily increasing salary
Frequent in-office and after-hours activities
Participation in international training programs
Internal transparency with company results and salary system
Additional paid vacation days, including birthdays and volunteering
Flex benefit package with customizable perks