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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in multi-unit retail management, focusing on customer service excellence, operational efficiency, and team development. Proficient in analyzing sales data and implementing strategies to drive business growth while ensuring compliance with brand standards.
Highest-signal resume keywords
Multi-Unit Leadership ExperienceCustomer Service ExcellenceSales Analysis and Strategy DevelopmentTalent Development and RetentionOperational Compliance and Efficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales AnalysisInventory ManagementOperational ComplianceVisual MerchandisingBusiness Strategy Development
Soft Skills
Excellent Verbal/Written CommunicationTime ManagementCoaching and Mentoring
Tools & Technologies
Microsoft OfficeIOS Applications
Industry Keywords
Retail ManagementCustomer-Centric CultureLoss PreventionPayroll ManagementSuccession Planning
Tech Stack
Tools & technologiesiOS
About the role
Key responsibilities & impact- Lead efforts to exceed expectations and deliver exceptional customer service
- Drive store teams to achieve sales and profit results while maintaining payroll, operating expenses, loss prevention, compliance, and brand standards
- Oversee consistent visual and operational measures across the district
- Conduct real-time coaching, model expectations, recognize performance, and develop store teams
- Empower Store Managers to make brand-aligned decisions and prioritize customer experience
- Analyze sales, merchandising strengths, district trends, market conditions, business reports, and inventory opportunities
- Develop business-driving strategies and present opportunities to leadership
- Communicate brand direction, vision, expectations, and company initiatives
- Oversee direct reports and store teams
- Support talent reviews, succession planning, networking, recruitment, training, development, performance management, and retention
- Conduct audits and ensure visual, operational, loss prevention, financial, safety, security, cleanliness, and training compliance across stores
- Manage inventory, payroll, and controllable expenses in alignment with budgets
- Participate in SOP, technology, testing, remodel, and new store opening projects
- Liaise between the corporate office and district/store teams
- Maintain visual merchandising according to guidelines and lead implementation of visual strategy through virtual and on-site partnership
- Ensure seasonal concepts are planned and executed on time
Requirements
What you’ll need- Minimum 5 years’ experience in a multi-unit leadership role combined with 7-10 years of retail store management experience required
- Bachelor’s/Associate degree preferred; high school diploma/equivalent required
- Flexible schedule required including nights, weekends and overnights
- Daily travel is required
- Excellent verbal/written communication
- Strong capability to prioritize workflow through successful planning and time management
- Proven ability to hire, develop and retain talent while driving results, operational efficiencies and creating a customer-centric culture
- Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
- Detail oriented with excellent analytical skills
- Proficient in Microsoft Office (Outlook, Word, PPT, Excel) and iOS applications
- This position is not eligible for sponsorship
Benefits
Comp & perks- Bonus eligible
- Competitive pay
- Bonus programs
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- Above-market 401(k) contribution
- Generous company-paid holidays
- Paid time off
- Hybrid working arrangements
- Volunteer opportunities
- Seasonal hours
- Flexible work schedules
- Headspace membership
- Reimbursement for fitness memberships and/or digital meditation subscriptions
- Opportunity to earn up to $200 a year in rewards for exercising and participating in healthy activities
- Care.com services for childcare, elder care, adoption preparation, and pet care
- Reimbursement for backup care
- Tuition reimbursement
- Associate discount at company outlets and e-commerce sites
- Career growth opportunities