Floor Manager

. Support the Store Manager and Deputy Store Manager .

Posted 10/15/2026full-timeRoermond • NetherlandsMid-LevelSeniorWebsite

Key responsibilities & impact

Support the Store Manager and Deputy Store Manager
Represent the premium lifestyle brand as a brand ambassador
Provide expert advice and sell the collections
Regularly monitor and analyse sales performance on the shop floor
Develop and maintain relationships with existing and new customers
Work independently as part of the sales team
Collaborate with the Visual Merchandising team and support product presentation
Use omni-channel systems
Handle customer complaints and operate the cash register
Ensure the efficient operation of the shop floor to achieve high levels of customer service, sales and profitability
Support the management team with personnel, product, merchandising, business processes and store results
Communicate daily sales goals, KPIs, store results and product sales to staff
Hold end-of-shift one-minute meetings and provide feedback and recognition
Implement company best practices in customer service, store operations, loss prevention and point of sale
Achieve personal sales standards and goals
Communicate competitor and community information affecting the business
Focus staff on building high-quality internal and external customer relationships
Manage customer complaints
Analyse store reports and create action plans
Communicate day-to-day operational issues to the Store Manager
Perform manager-on-duty functions, including store opening, closing and sales-floor management

What you’ll need

Ideally, initial experience in fashion retail
Strong sales orientation
Motivating, confident personality with strong interpersonal skills
Team player with a hands-on mentality
Good command of English
Proven track record in supervisory or specialist roles within a premium or luxury brand
Previous people-management experience, with the ability to resolve conflicts and unproductive disagreements
Effective communication and relationship-building skills
Team player who recognises and celebrates the contributions and achievements of others
Confidence in providing feedback that promotes positive behavioural change
Ability to adapt quickly and work at pace
Energetic and authentic presence on the shop floor
Can-do attitude and initiative to find in-store solutions

Comp & perks

Attractive compensation package including a bonus scheme and six weeks of annual leave
Exciting internal career advancement and training opportunities
Employee discounts
Staff outfits
Offers from partner companies, such as JobRad and Corporate Benefits
Numerous mental health support initiatives
Opportunity to work independently and help shape and optimise processes
Lifestyle-oriented working environment in a dynamic, environmentally conscious and growing company