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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong sales acumen and customer service skills within a premium retail environment, effectively managing store operations and team dynamics to achieve sales goals and enhance customer relationships.
Highest-signal resume keywords
Sales AffinityCustomer Relationship ManagementPeople Management ExperienceEffective CommunicationConflict Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales AnalysisOmni-Channel SystemsStore OperationsKassiertätigkeitenPerformance Management
Soft Skills
Team PlayerMotivating PersonalitySocial CompetenceAdaptabilityInitiative
Industry Keywords
Premium BrandLuxury RetailCustomer ServiceMerchandisingRetail Management
About the role
Key responsibilities & impact- Unterstützung des/der Store- und Deputy Store Manager:in
- Repräsentation der Premium-Lifestyle-Marke als Markenbotschafter:in
- Kompetenter Verkauf der Kollektionen
- Regelmäßige Abverkaufskontrolle und Abverkaufsanalysen des Floors
- Betreuung und Aufbau von Stamm- und Neukund:innen
- Selbstständiges Arbeiten innerhalb des Verkaufsteams
- Zusammenarbeit mit dem VM-Team und Mitwirkung bei der Warenpräsentation
- Umgang mit Omni-Channel-Systemen
- Reklamationsbearbeitung und Kassiertätigkeiten
- Ensure efficient running of the shop floor to achieve high customer service, sales and profit
- Support management with personnel, product, merchandising, business processes and store results
- Communicate sales goals, KPIs, store results and product sales to staff
- Conduct end-of-shift performance meetings and provide feedback and recognition
- Execute company best practices in customer service, store operations, loss prevention and point of sale
- Achieve personal sales standards and goals
- Communicate competitor and community information to the Store Manager
- Focus staff on quality internal and external customer relationships
- Manage customer complaints
- Analyse store reports and create action plans
- Communicate day-to-day operational issues to the Store Manager
- Perform manager-on-duty functions, including store opening, closing and sales-floor management
Requirements
What you’ll need- Idealerweise erste Erfahrung im textilen Einzelhandel
- Hohe Verkaufsaffinität
- Motivierende, selbstbewusste Persönlichkeit sowie Sozialkompetenz
- Teamfähigkeit und Hands-On-Mentalität
- Gute Englischkenntnisse
- Previous track record of supervisory or specialist roles within a premium or luxury brand
- Previous people management experience with the ability to resolve conflict and unproductive disagreements
- Effective communication and relationship-building ability
- Team player who recognises and celebrates contributions and achievements
- Confidence giving feedback that promotes positive behavioral change
- Ability to adapt quickly to change and work with pace
- Energetic and authentic presence on the shop floor
- 'Can do' approach and initiative to find in-store solutions
Benefits
Comp & perks- Attraktive Vergütung inklusive Bonussystem
- Sechs Wochen Urlaub im Jahr
- Spannende interne Aufstiegs- und Weiterbildungsmöglichkeiten
- Mitarbeiterrabatte
- Staff Outfits
- Angebote bei Kooperationspartnern, z. B. Jobrad und Corporate Benefits
- Zahlreiche Angebote für mentale Gesundheit
- Möglichkeit, eigenverantwortlich zu arbeiten sowie Prozesse mitzugestalten und zu optimieren
- Lifestyleorientiertes Arbeitsumfeld in einem dynamischen, umweltbewussten, wachsenden Unternehmen