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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end process optimization and business process re-engineering, with a strong focus on client onboarding and compliance processes. Proficient in process mapping, requirements elicitation, and identifying automation opportunities to enhance operational efficiency.
Highest-signal resume keywords
End-To-End Process OptimisationProcess Mapping SkillsLean Six Sigma ExperienceClient Onboarding ProcessesRequirements Elicitation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingBusiness Process Re-EngineeringData MappingUser StoriesAcceptance CriteriaQuantitative AnalysisQualitative AnalysisAutomation IdentificationAI OpportunitiesPerformance Measurement
Soft Skills
FacilitationCommunicationRelationship Building
Tools & Technologies
VisioMiroMicrosoft WhiteboardJiraSignavioCelonisSalesforce
Industry Keywords
Client OnboardingRegulated Risk ProcessesAMLCTFKYCCDDChange ManagementMulti-Stakeholder Organisations
About the role
Key responsibilities & impact- Lead discovery and current-state mapping of end-to-end client onboarding processes
- Diagnose root causes, duplicated data capture, redundant reviews, hand-offs and control gaps
- Prioritise redesign opportunities by value, effort and risk
- Design future-state processes, user journeys and onboarding pathways
- Define data capture, mapping, business rules and reporting requirements
- Translate designs into business requirements, user stories and acceptance criteria
- Capture automation and AI opportunities for the Automation & Agentification Squad backlog
- Support pilots, process testing and business validation
- Prepare operating procedures, process documentation and transition materials
- Plan and facilitate workshops, interviews and walkthroughs
- Build relationships across client-facing, risk, compliance and operations teams
- Partner with change managers to drive adoption
Requirements
What you’ll need- Proven experience leading end-to-end process optimisation or business process re-engineering in complex, multi-stakeholder organisations
- Experience ideally in professional services or financial services
- Strong current- and future-state process mapping skills, including BPMN, swimlanes, value stream and customer journey mapping
- Experience applying Lean, Six Sigma or similar methods
- Experience with client onboarding and regulated risk processes, including AML/CTF/KYC/CDD, conflicts and independence
- Ability to measure process performance and build a case for change using quantitative and qualitative evidence
- Strong requirements elicitation and backlog refinement experience
- Experience with business rules, data mapping, user stories and acceptance criteria
- Experience identifying automation and AI opportunities and working with technology teams
- Skilled facilitation and communication across Agile, Waterfall and hybrid delivery environments
- Proficiency with Visio, Miro, Microsoft Whiteboard and Jira
- Exposure to Signavio, Celonis, Salesforce or workflow platforms highly regarded
- Must be available for a 12 month max term contract
- Available for Work Visa Sponsorship: No
Benefits
Comp & perks- Flexibility to choose when, where, and how you work
- Continuous learning and leadership development
- Career progression opportunities
- Inclusive environment committed to Inclusion and Diversity and First Nations Prosperity
- Generous leave entitlements, including floating public holidays and birthday leave
- Ability to purchase additional leave on top of four weeks
- Up to 26 weeks of parental leave for caregivers