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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in end-to-end process optimization and business process re-engineering, with a strong focus on client onboarding and regulated risk processes. Proficient in process mapping, requirements elicitation, and identifying automation opportunities to drive efficiency and compliance.
Highest-signal resume keywords
End-To-End Process OptimisationBusiness Process Re-EngineeringProcess Mapping (BPMN, Swimlanes)Lean/Six Sigma MethodologiesClient Onboarding and Regulated Risk Processes
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process MappingRequirements ElicitationData MappingUser StoriesAcceptance CriteriaProcess Performance MeasurementAutomation IdentificationAI OpportunitiesFacilitation SkillsQuantitative and Qualitative Analysis
Soft Skills
Effective CommunicationRelationship BuildingWorkshop FacilitationStakeholder EngagementCollaboration
Tools & Technologies
VisioMiroMicrosoft WhiteboardJiraSignavioCelonisSalesforce
Industry Keywords
Professional ServicesFinancial ServicesAMLCTFKYCCDDProcess MiningRisk ManagementChange ManagementAgile and Waterfall Methodologies
About the role
Key responsibilities & impact- Lead discovery and current-state mapping of end-to-end client onboarding processes
- Diagnose root causes, duplicated data capture, redundant reviews, hand-offs and control gaps
- Prioritise redesign opportunities by value, effort and risk
- Design future-state processes, user journeys and onboarding pathways
- Define data capture, mapping, business rules and reporting requirements
- Translate designs into business requirements, user stories and acceptance criteria
- Capture automation and AI opportunities for the Automation & Agentification Squad backlog
- Support pilots, process testing and business validation
- Prepare operating procedures, process documentation and transition materials
- Plan and facilitate workshops, interviews and walkthroughs
- Build relationships across client-facing, risk, compliance and operations teams
- Partner with change managers to drive adoption
Requirements
What you’ll need- Proven experience leading end-to-end process optimisation or business process re-engineering in complex, multi-stakeholder organisations
- Experience ideally in professional services or financial services
- Strong current- and future-state process mapping skills, including BPMN, swimlanes, value stream and customer journey mapping
- Demonstrated application of Lean, Six Sigma or similar methods
- Experience with client onboarding and regulated risk processes, including AML/CTF/KYC/CDD, conflicts and independence
- Ability to measure process performance and build a case for change using quantitative and qualitative evidence
- Strong requirements elicitation and backlog refinement experience, including business rules, data mapping, user stories and acceptance criteria
- Experience identifying automation and AI opportunities and working with technology teams
- Skilled facilitator and effective communicator
- Comfortable navigating Agile, Waterfall and hybrid delivery environments
- Proficiency with Visio, Miro, Microsoft Whiteboard and Jira
- Exposure to process mining tools such as Signavio or Celonis, or CRM/workflow platforms such as Salesforce, highly regarded
- No work visa sponsorship available
Benefits
Comp & perks- Flexibility to choose when, where, and how you work
- Continuous learning and leadership development
- Career progression opportunities
- Inclusive environment committed to Inclusion and Diversity and First Nations Prosperity
- Generous leave entitlements, including floating public holidays and birthday leave
- Ability to purchase additional leave on top of four weeks
- Up to 26 weeks of parental leave for caregivers