Client Success Lead – Director

PwC

. Lead client success strategies for managed engineering services, aligning delivery outcomes with client objectives and growth plans .

Posted 10/19/2026full-timeUnited StatesSenior💰 $151,000 - $202,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client success leadership, translating client needs into growth-focused service strategies while overseeing multiple delivery teams. Proficient in applying data, AI, and automation to enhance managed services delivery and drive operational performance.

Highest-signal resume keywords

Client Success LeadershipService Strategy DevelopmentCross-Functional Team GuidanceData and AI ApplicationProject Planning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Success LeadershipService Strategy DevelopmentProject PlanningData ManagementAI ApplicationAutomation ImplementationIssue ResolutionPerformance TrackingCapacity ManagementTimeline Management

Soft Skills

Relationship BuildingCoachingMentoringCommunicationProblem Solving

Tools & Technologies

Customer Relationship ManagementService AnalyticsDigital ToolingCloud EngineeringPlatform Development

Industry Keywords

Managed Engineering ServicesClient Engagement ModelsOperational PerformanceService ImprovementsBusiness Development

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead client success strategies for managed engineering services, aligning delivery outcomes with client objectives and growth plans
Shape client engagement models across cloud engineering, data, analytics, platform development, and modernization workstreams
Direct escalations, issue resolution, and service improvements to strengthen retention, adoption, and operational performance
Build trusted relationships with client executives and internal stakeholders to identify expanded service opportunities
Oversee multiple delivery teams and prioritize capacity, milestones, and dependencies across scaled service pods
Translate client needs into actionable service plans supporting digital tooling, AI-enabled operations, and automation
Apply customer relationship management, service analytics, and customer data management to track performance and guide decisions
Develop leaders through coaching, feedback, and guidance on service excellence, innovation, and client management
Validate alignment with professional standards, firm policies, and independence requirements
Set strategic direction, shape business development efforts, influence multiple work streams, and mentor leaders

Requirements

What you’ll need

At least a Bachelor's degree, or, in lieu of a degree, three years of specialized training and/or progressively responsible work experience for each missing year of college in addition to the minimum experience required
At least 8 years of experience
Client success leadership across scaled engineering services
Ability to translate client needs into growth-focused service strategies
Experience developing executive relationships across complex technology programs
Ability to guide cross-functional teams through change and issue resolution
Experience applying data, AI, and automation in managed services delivery
Project planning experience, including estimation, commitments, and timeline management
Ability to travel up to 40%
Must not require PwC sponsorship through the H-1B lottery, except as permitted by PwC policy

Benefits

Comp & perks

Annual discretionary bonus
Medical insurance
Dental insurance
Vision insurance
401(k)
Holiday pay
Vacation
Personal and family sick leave