FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
CTIO – Activation & Customer Success, Manager
PwC. Lead customer success work within PwC's Internal Firm Services practice, supporting software and product innovation efforts that help clients adopt and use PwC solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer success leadership, managing client relationships, and driving software adoption through effective onboarding and performance coaching. Proficient in utilizing digital tools and customer relationship management platforms to enhance operational performance and customer experience.
Highest-signal resume keywords
Customer Success LeadershipClient Activation ManagementCoaching and Performance FeedbackDigital Tooling UtilizationIssue Management and Escalation Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningBudgetingData Insights TranslationProcess ImprovementService Metrics Monitoring
Soft Skills
Team CoachingClient Relationship Management
Tools & Technologies
Customer Relationship Management PlatformsDigital Tooling
Certifications & Qualifications
Bachelor's DegreeMaster's DegreeMaster of Business Administration
Industry Keywords
Customer SuccessSoftware InnovationProduct InnovationClient OnboardingService Delivery
About the role
Key responsibilities & impact- Lead customer success work within PwC's Internal Firm Services practice, supporting software and product innovation efforts that help clients adopt and use PwC solutions
- Lead client success and activation workstreams across software and product innovation initiatives
- Manage client relationships, onboarding activities, and ongoing service delivery to support adoption and retention
- Oversee project planning, budgeting, timelines, and execution for assigned accounts and deliverables
- Coach team members using feedback and review cycles to strengthen skills and improve outcomes
- Monitor client needs, issue trends, and service metrics to identify risks and opportunities for growth
- Apply customer relationship management, customer data management, and digital tooling to support program execution
- Coordinate cross-functional resolution of escalation items and service requests
- Identify process improvements and technology enhancements that improve customer experience and operational performance
Requirements
What you’ll need- At least a Bachelor's degree
- At least 4 years of experience
- Preference for a Master's or Masters of Business Administration degree
- Demonstrating customer success leadership across technology programs
- Managing client activation and onboarding workstreams
- Coaching teams through performance and feedback conversations
- Translating data insights into adoption and retention actions
- Navigating escalation resolution and issue management
- Utilizing digital tooling and customer relationship management platforms
- Up to 20% travel
- Must not require, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth in PwC's policy
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave