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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading platform support operations across cloud and on-premise environments, with a strong focus on incident resolution, process improvements, and team management. Proficient in utilizing tools such as Azure DevOps Server and Dynatrace for operational efficiency and performance monitoring.
Highest-signal resume keywords
Platform Support OperationsIncident ResolutionAzure DevOps ServerTeam ManagementProcess Improvements
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident ResolutionRoot Cause AnalysisProject PlanningAutomationInfrastructure ExpertiseDevSecOpsSecurity OperationsPerformance MetricsVulnerability AssessmentConfiguration Management
Soft Skills
CoachingMentoringCommunicationLeadershipCollaboration
Tools & Technologies
Azure DevOps ServerGitHubGitLabJenkinsTerraformAnsibleAWS CloudFormationDynatraceSplunkPalo Alto Networks
Industry Keywords
Cloud EnvironmentsOn-Premise EnvironmentsVendor GovernanceEscalation ProcessesOperational Impact
Tech Stack
Tools & technologiesAnsibleAWSAzureCloudJenkinsSplunkTerraform
About the role
Key responsibilities & impact- Lead platform support operations across cloud and on-premise environments
- Coordinate incident response, service requests, and operational priorities
- Manage support teams, coach team members, review performance, and develop skills
- Oversee deployment, release, and configuration activities using Azure DevOps Server, GitHub, GitLab, Jenkins, Terraform, Ansible, and AWS CloudFormation
- Drive incident remediation, troubleshooting, and root cause analysis
- Monitor infrastructure health and application performance using Dynatrace, Splunk, Wiz, Prisma, Qualys, CrowdStrike, and Palo Alto Networks platforms
- Coordinate vulnerability assessment, security control validation, and remediation tracking
- Translate business and technical needs into operational plans
- Identify automation and process improvement opportunities
- Communicate status, risks, and dependencies to technology leaders and client stakeholders
- Evaluate operational impact and prioritize actions across competing demands
- Lead teams, coach team members, manage client accounts, and drive assigned workstreams
Requirements
What you’ll need- At least a Bachelor's degree
- At least 5 years of experience
- Preference for study in Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, or Mathematics/Statistics
- Experience establishing vendor governance and escalation processes
- Infrastructure, DevSecOps, security operations, and platform expertise
- Incident resolution, root cause analysis, and corrective actions
- Project planning, budgets, timelines, and performance metrics
- Process improvements, automation, telemetry, and quality controls
- Mentoring teams and coaching/performance practices
- Ability to work across cloud and on-premise environments
- Travel up to 20%
- Must not require PwC sponsorship through the H-1B lottery, except as allowed by PwC policy
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave