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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client listening and experience frameworks, with a strong ability to manage complex feedback programs and drive strategic improvements. Proven track record in project leadership, stakeholder management, and fostering collaborative relationships within professional services environments.
Highest-signal resume keywords
Client ListeningProgram ManagementProject LeadershipSalesforce CRMClient Experience Frameworks
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client ExperienceFeedback Program ManagementData AnalysisProcess ImprovementStrategic Decision-Making
Soft Skills
Interpersonal SkillsCommunication SkillsProblem-SolvingCollaborationAdaptability
Tools & Technologies
Salesforce
Industry Keywords
Professional ServicesConsultingB2B EnvironmentStakeholder ManagementClient Insights
About the role
Key responsibilities & impact- Lead delivery of the Client Listening program for the Advisory business and Priority Account program
- Increase feedback volumes and help stakeholders use feedback effectively
- Facilitate closing-the-loop practices and identify ways to reduce friction in collecting and acting on feedback
- Build collaborative relationships with Advisory Markets and Operations leaders, the Priority Account Program Lead, Lead Client Partners, account teams and the Salesforce team
- Identify, lead and execute projects that continuously improve Client Listening processes and functions
- Collaborate with Client Listening and Clients & Markets teams to align activity, share insights and drive best practice
- Coordinate client conversations, including arranging and supporting PDR and Independent senior partner conversations
- Record quality notes in Salesforce and complete deep dives on insights
- Support regular reporting and analysis of client feedback to inform strategic decision-making and foster a culture of responsiveness
Requirements
What you’ll need- 5–7+ years of experience in client listening, client experience, program management or a related role in professional services, consulting or a B2B environment
- Strong understanding of client experience frameworks and tools
- Experience managing complex client feedback programs and driving improvements based on insights
- Strong project leadership skills and ability to manage multiple priorities and stakeholders
- Excellent interpersonal and communication skills
- Customer-centric, commercially minded approach with curiosity and analytical capability
- Ability to connect client insights with business objectives and opportunities
- Demonstrated ability to drive change within large, matrixed organisations
- Familiarity with Salesforce or another CRM platform used to support client listening programs
- Experience in a professional services, consulting or business-to-business environment is desirable
- Proactive, collaborative and adaptable approach with strong problem-solving skills
- No work visa sponsorship available
Benefits
Comp & perks- Flexibility to choose when, where, and how you work
- Inclusive environment committed to Inclusion and Diversity and First Nations Prosperity
- Continuous learning and leadership development
- Clear paths for career progression
- Floating public holidays
- Birthday leave
- Four weeks of leave
- Ability to purchase additional leave
- Up to 26 weeks of parental leave for caregivers
- Access to PwC Australia benefits and perks