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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading digital grid modernization programs and managing executive client relationships while applying IT service management and ITIL practices to enhance service delivery and operational performance.
Highest-signal resume keywords
Digital Grid ModernizationIT Service ManagementClient Relationship ManagementField Service ModernizationVendor Governance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service Delivery ModelsOperational TechnologyContract ManagementPerformance MonitoringProcess ImprovementTechnology AdoptionIssue ResolutionBusiness DevelopmentThought LeadershipService Coordination
Soft Skills
MentoringLeadershipCommunicationCollaborationProblem Solving
Industry Keywords
Utility ClientsService PerformanceEscalation PathsCross-Functional CoordinationComplianceMarket OpportunitiesField OperationsAsset PerformanceSenior Leadership EngagementTravel Requirements
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead digital grid modernization service management engagements and set direction for client delivery across complex technology operations
- Oversee service performance, vendor commitments, and recovery actions for critical incidents affecting grid modernization platforms and operational technology
- Drive business development by identifying client needs, shaping service offerings, and converting market opportunities into new engagements
- Guide the design of service delivery models, operating procedures, and escalation paths for field service and operations modernization programs
- Coordinate cross-functional technology, operations, and client stakeholders to address service issues, reliability gaps, and recurring process breakdowns
- Apply IT service management, ITIL practices, and contract management skills to monitor service levels, supplier performance, and compliance with delivery terms
- Develop executive-level client relationships and present service strategies, performance trends, and transformation progress to senior leaders
- Promote technology adoption, process improvement, and scalable operating models that improve field operations, asset performance, and service responsiveness
- Mentor managers and emerging leaders while shaping team capability in service coordination, issue resolution, and vendor governance
- Validate that professional standards, independence requirements, and firm policies are followed across client service delivery
Requirements
What you’ll need- At least a Bachelor's degree
- At least 8 years of experience
- Experience leading digital grid modernization programs for utility clients
- Experience driving field service and operations modernization across platforms
- Ability to translate service management strategy into technology-enabled execution
- Experience managing executive client relationships across multiple concurrent engagements
- Experience developing thought leadership on operational improvement and market opportunities
- Experience mentoring teams across business operations, technology, and service delivery
- Up to 60% travel
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave