FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading Client Experience initiatives, focusing on journey design, Voice of the Customer, and continuous improvement to enhance client relationships and drive measurable business impact. Proven ability to influence senior stakeholders and collaborate effectively across teams to deliver strategic client engagement programs.
Highest-signal resume keywords
Client Experience LeadershipJourney Design ExpertiseVoice Of The CustomerClient Feedback AnalysisStakeholder Engagement
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Client Experience ProgrammesExperience MeasurementContinuous ImprovementBuyer EngagementOperational Excellence
Soft Skills
CollaborationCommunicationInfluencingTeam LeadershipRelationship Management
Tools & Technologies
SalesforceQualitative Research
Industry Keywords
B2BProfessional ServicesFinancial ServicesTechnologyEnterprise Environment
About the role
Key responsibilities & impact- Lead and embed the Client Experience agenda, translating the firmwide vision into priorities, measurable outcomes and consistent ways of working
- Collaborate across the Priority Client Programme to design and embed customer service and experience expectations
- Build and lead the Client Experience capability across Client Listening, Client Insight and Buyer Engagement
- Provide alignment, focus and operational excellence across Customer Success
- Lead the Client Insight team to increase the volume, quality and value of client feedback
- Translate client insight into interventions and improvements
- Identify and shape the moments that matter most using the voice of the client
- Lead strategic buyer programmes based on evolving buying trends, behaviours and buyer-group dynamics
- Shape relevant buyer networks, engagement and experiences
- Act as the voice and conscience of the client across Customer Success
- Provide Client Experience subject-matter-expert leadership across wider programmes and initiatives affecting the end-to-end client journey
- Embed consistent standards, best practice and insight-led ways of working throughout the client journey
- Use client and buyer insight, relationship intelligence and data to identify opportunities, measure success and continuously improve client experiences
Requirements
What you’ll need- Significant experience leading Client or Customer Experience initiatives within a large B2B, professional services, financial services, technology or enterprise environment
- Experience delivering Client Experience programmes, frameworks, operating models or capabilities at scale, driving measurable business impact
- Strong expertise in journey design, client listening, Voice of the Customer and experience measurement, with a focus on continuous improvement
- Strong client-facing experience and confidence engaging with senior clients and buyers
- Deep understanding of the client buying journey and critical moments influencing buyer perceptions, decisions and relationships
- Commercial acumen and understanding of how exceptional client experiences strengthen relationships, loyalty and growth
- Confidence influencing senior stakeholders, translating strategic priorities into delivery plans and leading high-performing, inclusive teams
- Ability to collaborate and communicate effectively across teams and stakeholder groups
- Track record of working through others and alongside peers to navigate complexity, build alignment and deliver significant cross-functional programmes and initiatives
- Ability to leverage client feedback, buyer insights, relationship intelligence, Salesforce data and qualitative research
- Education requirements are not specified
- Available for work visa sponsorship: No
Benefits
Comp & perks- Empowered flexibility and a working week split between office, home and client site
- Private medical cover
- 24/7 access to a qualified virtual GP
- Six volunteering days a year