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Front Office Strategy Consulting – Service & Support Experienced Associate
PwC. Analyze client needs to develop customer-centric solutions that enhance customer experience and drive business growth .
Posted 9/18/2026full-timeNew York City • California • United StatesJuniorMid-Level💰 $63,000 - $140,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer experience (CX) design and strategy, utilizing customer journey analysis and segmentation to enhance client engagement and satisfaction. Proficient in applying business process improvement techniques and managing customer relationship management systems to drive business growth.
Highest-signal resume keywords
Customer Experience (CX) DesignCustomer Journey AnalysisBusiness Process ImprovementCustomer Relationship Management SystemsAI Fluency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Journey MappingCustomer Data ManagementKey Performance Indicator (KPI) AnalysisCommercial AwarenessClient Engagement Strategies
Soft Skills
CollaborationAnalytical ThinkingOwnershipProblem-Solving
Industry Keywords
Customer SatisfactionCustomer LoyaltyClient SupportCustomer SegmentationInformation Technology
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Analyze client needs to develop customer-centric solutions that enhance customer experience and drive business growth
- Design customer journey maps to create seamless and personalized client experiences
- Collaborate with team members across varying client challenges and scopes
- Take ownership of personal development and consistently deliver quality work
- Gather information from diverse sources, analyze facts, and discern patterns for informed decision-making
- Develop commercial awareness and apply professional standards
- Engage in customer experience strategy to improve satisfaction, loyalty, and advocacy
- Utilize customer data management techniques to support client engagement and retention strategies
- Implement business process improvements to optimize customer service management and client support
- Conduct customer journey analysis to enhance customer relations and value propositions
Requirements
What you’ll need- At least a Bachelor's degree
- At least 1 year of experience
- Preference for study in Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, or Computer Applications
- Demonstrating AI fluency and AI-human collaboration
- Utilizing customer journey analysis and customer segmentation
- Engaging in customer experience (CX) design and strategy
- Applying business process improvement techniques
- Managing customer relationship management systems
- Analyzing key performance indicators (KPIs) for customer satisfaction
- Up to 60% travel
- Qualified applicants must not require PwC sponsorship through the H-1B lottery, except as set forth in the stated policy
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave