Life, Annuity & Group Benefits Operations Consultant – Director

PwC

. Lead client work focused on improving operational efficiency, shaping operating models, and developing solutions for life, annuity, and group benefits organizations .

Posted 10/16/2026full-timeUnited StatesLead💰 $155,000 - $410,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational efficiency and business transformation within the insurance sector, leveraging data analytics and strategic leadership to drive process improvements and client engagement. Proven ability to mentor teams and develop actionable recommendations aligned with business objectives.

Highest-signal resume keywords

Operations ConsultingProcess ImprovementClient Relationship ManagementData AnalyticsChange Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational EfficiencyProcess OptimizationBusiness TransformationService Delivery ModelsWorkflow ManagementPerformance MetricsStrategic DirectionOperating ModelsBusiness GrowthInsurance Sector Knowledge

Soft Skills

LeadershipMentoringCoachingRelationship BuildingIssue Resolution

Tools & Technologies

Digital ToolingAI FluencyBusiness Data Analytics

Industry Keywords

Life InsuranceAnnuityGroup BenefitsOperational PerformanceInsurance Consulting

About the role

Key responsibilities & impact

Lead client work focused on improving operational efficiency, shaping operating models, and developing solutions for life, annuity, and group benefits organizations
Set strategic direction and guide business growth
Provide executive-level leadership to client engagements
Mentor teams and balance near-term priorities with long-term goals
Assess insurance-sector processes, identify improvement opportunities, and develop practical recommendations aligned with business objectives
Translate operations strategy into client-facing workplans
Lead multiple consulting engagements and coordinate priorities, budgets, scope, and deliverables across workstreams
Develop recommendations for process streamlining, process optimization, and operating effectiveness reviews
Guide business transformation initiatives using data and analytics, operational performance metrics, and change management
Advise leaders on service delivery models, operating models, and value chain improvements
Build relationships with client executives to shape engagement direction and expand the operations consulting footprint
Coach teams on project resource management, quality standards implementation, and issue resolution
Apply life, annuity, and group benefits operations knowledge to workflow, control, and service challenges
Leverage digital tooling, AI fluency, and business data analytics to improve decision support and operational insight
Contribute thought leadership on operating effectiveness, process improvement, and scalable operations support across the PwC Network

Requirements

What you’ll need

At least a Bachelor's degree
At least 9 years of experience
Preference for study in Accounting, Actuarial Science, Analytics/Data Science, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Government/Public Policy, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, or Risk Management/Insurance
Experience leading operations consulting initiatives for insurance client portfolios
Ability to translate operational data into client-facing strategy recommendations
Experience developing process improvement plans for life, annuity, and group benefits
Experience driving business growth through executive-level client relationships
Experience coaching teams through change management and performance metrics
Ability to apply operations strategy, analytics, and service delivery models
Willingness to travel up to 60%
Must not require PwC sponsorship through the H-1B lottery, except as set forth in PwC's policy