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About the role
Key responsibilities & impact- Lead Epic application support workstreams for Beaker, Radiant, and Willow within managed services engagements
- Manage client service requests, issue resolution, and ongoing system support across clinical and revenue cycle environments
- Coordinate team tasks, timelines, and deliverables for configuration, testing, and production support activities
- Review system changes and application requests for alignment with workflow, data, and operational requirements
- Guide junior team members through coaching, feedback, and review of work products
- Translate business needs into functional system solutions using Epic software and electronic health record knowledge
- Analyze application performance, incident trends, and user feedback to identify process improvement opportunities
- Support data-driven decisions through health information systems, health data analytics, and digital tools
- Maintain service documentation, support procedures, and configuration records for assigned applications
- Build relationships with healthcare stakeholders to clarify needs, discuss issues, and advance support activities
Requirements
What you’ll need- At least a Bachelor's degree
- At least 6 years of experience
- Epic certification in Beaker, Radiant, or Willow
- Experience managing managed services workstreams within Epic environments
- Healthcare technology knowledge
- Experience coaching teams through Electronic Health Record system changes
- Business analysis and analytical reasoning skills
- Ability to work with health information systems, health data analytics, and digital tools
- Willingness and ability to travel up to 80%
- Must not require, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth in PwC's policy
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave