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PwC

Manager, Conversational AI and Agentic AI

PwC

. Lead development and implementation of AI-powered contact center solutions to enhance customer interactions .

Posted 9/17/2026full-timeNew York City • Illinois • United StatesMid-LevelSenior💰 $99,000 - $232,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in leading the development and implementation of AI-powered contact center solutions, utilizing AngularJS and HTML5 for user interface design, while applying human-centered design principles to enhance customer interactions and user experience.

Highest-signal resume keywords
AI-Powered Solutions ImplementationAngularJS UI DevelopmentUsability Testing ExperienceCustomer Experience Strategy DevelopmentTeam Leadership in Human-Centered Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
AngularJSHTML5FigmaUsability TestingUser ResearchHuman-Centered DesignAI Solutions (Dialogflow, Amazon Lex)User Interaction EngineeringProduct Design CustomizationStrategic Planning
Soft Skills
Coaching and MentoringClient Relationship ManagementCollaborationCommunication
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Contact Center SolutionsUser ExperienceDigital PlatformsAccessibilityInnovation in AI

Tech Stack

Tools & technologies
Angular

About the role

Key responsibilities & impact
  • Lead development and implementation of AI-powered contact center solutions to enhance customer interactions
  • Manage and guide teams in strategic planning and execution of user interaction engineering projects
  • Use AngularJS frameworks to create dynamic and responsive user interfaces
  • Conduct usability testing and user research to inform design decisions and improve user experience
  • Collaborate with stakeholders to gather functional requirements and translate them into technical specifications
  • Develop and customize product designs for client needs and industry standards
  • Apply human-centered design principles to validate accessibility and usability across digital platforms
  • Analyze industry trends to identify innovation and improvement opportunities in AI and user interaction technologies
  • Coach and mentor junior staff
  • Build and maintain client relationships
  • Manage client accounts and oversee successful project execution and delivery
  • Contribute to strategic planning, continuous improvement, innovation, client service, and broader business strategies

Requirements

What you’ll need
  • At least a Bachelor's degree
  • At least 5 years of experience
  • Experience with AngularJS for UI development
  • Proficiency in HTML5 for web design
  • Experience utilizing Figma for UI design and prototyping
  • Experience conducting usability testing
  • Experience developing customer experience strategies for contact centers
  • Experience implementing AI-powered solutions such as Dialogflow and Amazon Lex
  • Experience leading teams in human-centered design projects
  • Ability to travel up to 80%
  • Must not require, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth in PwC policy

Benefits

Comp & perks
  • Annual discretionary bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • Holiday pay
  • Vacation
  • Personal and family sick leave