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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing outsourced People services, focusing on performance, talent, and governance while driving operational improvements and maintaining strong stakeholder relationships. Proficient in data analytics and project management to support service continuity and enhance customer experience.
Highest-signal resume keywords
Performance ManagementProject ManagementOutsourced Provider ManagementData AnalyticsGovernance and Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementTalent ManagementProject ManagementData AnalyticsProblem-SolvingService Performance TrackingOperational ImprovementCyclical People ActivityGovernanceRisk Management
Soft Skills
Relationship BuildingClear CommunicationConstructive ChallengingInfluencing OutcomesFlexibility
Tools & Technologies
AlteryxExcel
Industry Keywords
People ServicesService ContinuityCustomer ExperienceOutsourcing RisksStakeholder Engagement
About the role
Key responsibilities & impact- Coordinate outsourced People services across performance, talent, promotion, reward and other cyclical activities against agreed plans
- Manage provider relationships, tracking service performance, queries, actions, escalations, risks and incident resolution
- Act as the operational escalation point for stakeholders and drive issue resolution and continuous service improvement
- Partner with service owners, Procurement, Audit, Risk, Security and other control functions to maintain governance and compliance
- Support service continuity, data security and customer experience by identifying, managing and escalating outsourcing risks and service impacts
- Drive operational improvements and maintain service documentation
- Support projects, change initiatives and outsourcing transitions through implementation
- Manage complex data collection, analytics and logistics for annual Performance and Talent activities
- Build strong relationships with senior stakeholders across People Function teams
Requirements
What you’ll need- Experience in performance, talent, promotion, reward or other cyclical People activity
- Commercial understanding of how HR enables business performance
- Strong project management and organisational skills across multiple workstreams, deadlines and stakeholders
- Experience managing outsourced providers, service performance, issues, escalations, governance and improvement activity
- Understanding of risk, control and governance in supplier-managed services
- Ability to build trusted relationships and communicate clearly with providers, customers, senior stakeholders and internal teams
- Ability to challenge constructively, influence outcomes and work professionally with a wide range of people
- Strong Alteryx, Excel, analytical and problem-solving skills for complex operational issues
- Flexibility, resilience and proactivity, with curiosity for technology, digital improvement and better ways of working
- Available for work visa sponsorship: No
Benefits
Comp & perks- Empowered flexibility and a working week split between office, home and client site
- Private medical cover
- 24/7 access to a qualified virtual GP
- Six volunteering days a year