Senior Associate – Experienced Designer, Reliability Security Clearance Required

PwC

. Support customer transformation engagements covering customer strategy, experience design, brand design, and service/operating model improvements .

Posted 10/2/2026full-timeOttawa • CanadaSenior💰 CA$84,700 - CA$134,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in digital experience architecture and UX strategy, with a strong focus on Salesforce Experience Cloud and Lightning Web Runtime. Capable of conducting customer research, journey mapping, and delivering high-quality design outputs while managing stakeholder relationships effectively.

Highest-signal resume keywords

Salesforce Experience CloudLightning Web RuntimeCustomer Journey MappingHTML5, CSS3, JavaScriptStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Digital Experience ArchitectureUX StrategyData AnalysisWireframingPrototypingDesign ThinkingHuman-Centered DesignSalesforce CMS IntegrationQualitative AnalysisQuantitative Analysis

Soft Skills

StorytellingInterpersonal SkillsEmerging LeadershipCollaborationUsability Testing

Tools & Technologies

Salesforce Experience CloudAgentforceEinstein SearchSalesforce Metadata APIExternal Services

Certifications & Qualifications

Reliability Security Clearance

Industry Keywords

Voice of Customer (VoC)Net Promoter Score (NPS)Section 508 ComplianceWCAG ComplianceService Design

Tech Stack

Tools & technologies

CloudJavaScript

About the role

Key responsibilities & impact

Support customer transformation engagements covering customer strategy, experience design, brand design, and service/operating model improvements
Conduct customer and user research, data analysis, insight generation, and analysis of VoC, NPS, and behavioral data
Support customer journey mapping, segmentation, personalization, service design, and experience improvement initiatives
Design and oversee deployment of sites using Lightning Web Runtime and govern design systems with Salesforce Experience Cloud
Create high-fidelity wireframes, interactive prototypes, and UI mockups
Support Salesforce CMS integration and sharing/visibility design for external users
Design and maintain reusable design patterns and branding sets
Support implementation of Agentforce and Einstein Search alongside technical leads
Develop presentations, models, analyses, and other structured deliverables
Collaborate with strategy, design, and technology teams and conduct usability tests with diverse user groups
Manage defined workstreams or project components and build relationships with manager- and director-level client stakeholders

Requirements

What you’ll need

Reliability Security Clearance required for current or future assignments as needed
Experience in digital experience architecture and UX strategy, including enterprise web portals
Strong understanding of Salesforce Experience Cloud and Lightning Web Runtime architecture
Familiarity with customer journey mapping, Voice of Customer (VoC), customer insights, design thinking, and human-centered design methodologies
Strong qualitative and quantitative analytical capabilities
Experience supporting strategy, transformation, project planning, and project delivery initiatives within complex environments
Strong storytelling, slide-writing, interpersonal, and emerging leadership skills
Proven stakeholder management skills with manager- and director-level clients
Familiarity with the Salesforce digital customer platform
Experience with HTML5, CSS3 (SLDS), JavaScript (ES6+), Apex, Flow, external services, and Salesforce Metadata API
Familiarity with single sign-on, social login, and data-sharing rules
Subject matter expertise in Section 508 and WCAG compliance
No work visa sponsorship available

Benefits

Comp & perks

Variable incentive pay programs for eligible employees
Competitive compensation package
Inclusive benefits
Flexibility programs
Continuous development environment
Accommodation throughout the application, interview, and employment process