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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Epic software configurations and managed services delivery within healthcare environments, leveraging analytical reasoning to enhance application performance and client service engagements. Capable of mentoring junior team members and driving process improvements through data analysis and collaboration.
Highest-signal resume keywords
Epic Certification for Managed Services DeliveryEpic Software Knowledge in Healthcare SettingsAnalytical ReasoningClient Service EngagementsMentoring Junior Team Members
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Epic System ConfigurationsData AnalysisTroubleshooting Application IssuesProcess ImprovementWorkflow Review
Soft Skills
Analytical ThinkingCollaborationMentoringCommunicationAdaptability
Tools & Technologies
Electronic Health Record SystemsHealthcare Technology Tools
Certifications & Qualifications
Epic Certification
Industry Keywords
Healthcare OperationsClient Service WorkstreamsApplication PerformanceService DeliveryChange Management
About the role
Key responsibilities & impact- Support client service engagements by analyzing complex issues, managing assigned workstreams, and developing deliverables within Epic Consulting
- Support Epic managed services workstreams across healthcare operations and electronic health record environments
- Analyze client requirements and translate business needs into Epic system configurations and functional recommendations
- Monitor service requests, incidents, and change activities to help maintain stable application performance
- Troubleshoot application issues, document findings, and escalate complex items for deeper technical review
- Collaborate with healthcare technology teams on implementation, enhancement, and optimization efforts
- Review data, workflows, and user feedback to identify process improvements and application gaps
- Prepare documentation, status updates, and deliverables for service delivery and client reporting
- Guide junior team members by sharing application knowledge, reviewing tasks, and reinforcing delivery standards
Requirements
What you’ll need- At least a Bachelor's degree
- At least 3 years of experience
- Epic certification for managed services delivery
- Epic software knowledge in healthcare settings
- Analytical reasoning to interpret health data trends
- Ability to navigate client service workstreams with changing priorities
- Ability to mentor junior team members through complex assignments
- Must not require PwC sponsorship through the H-1B lottery, except as allowed by PwC policy
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave