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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in handling complex disease claims and EL/PL claims, ensuring compliance with regulatory requirements while delivering excellent customer service. Strong ability to build relationships with clients and achieve client-driven KPIs in a dynamic environment.
Highest-signal resume keywords
Disease Claims HandlingEL / PL Claims HandlingRegulatory ComplianceMedical and Legal TerminologyCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Claims HandlingPolicy InvestigationsLitigation PreventionPerformance StandardsTechnical Knowledge Development
Soft Skills
Good Communication SkillsRelationship BuildingMotivation in Changing Environments
Certifications & Qualifications
Government Clearance
Industry Keywords
Disease ClaimsClient-Driven KPIsSLA Management
About the role
Key responsibilities & impact- Handle own complex caseload of disease claims
- Undertake policy investigations and identify and pursue relevant recovery opportunities
- Handle claims proactively to ensure prevention and reduction of litigation within the unit
- Triage and action incoming post within agreed SLAs
- Operate within own area of accountability
- Deliver excellent customer service
- Form strong relationships with internal and external clients
- Contribute to the successful achievement of client-driven KPIs
Requirements
What you’ll need- History of EL / PL claims handling experience
- Disease claims handling experience
- Good understanding of medical and legal terminology
- Ensure compliance of regulatory requirements
- Good communication skills at all levels, in person, in writing and by phone
- Ability to achieve high standards of performance at all times
- Commitment to own personal development, maintaining and developing technical knowledge and expertise
- Ability to remain motivated in a changing working environment
- Available for work visa sponsorship: No
- Government clearance required: Yes
- Travel requirements: Up to 20%
Benefits
Comp & perks- Empowered flexibility
- Working week split between office, home and client site
- Private medical cover
- 24/7 access to a qualified virtual GP
- Six volunteering days a year