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PwC

Senior Manager, Business Operations

PwC

. Advise clients on complex technology strategy problems using current frameworks, methodologies, and technologies .

Posted 9/21/2026full-timeUnited StatesSenior💰 $124,000 - $280,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in technology strategy, transformation leadership, and change management within healthcare administrative domains. Proficient in leveraging AI and enabling platforms to drive business development and operational efficiency.

Highest-signal resume keywords
Technology Strategy ConsultingHealthcare Provider Industry ExperienceChange Management LeadershipAI Strategy and GovernanceSoftware Development Lifecycle Execution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Data AnalysisIT Cost AnalysisOperating Model DesignPortfolio AnalysisEnterprise Architecture ConceptsKPI/OKR DevelopmentGovernance ProcessesAutomation TechniquesAnalyticsGenAI/Agentic Tools
Soft Skills
Communication SkillsFacilitation SkillsCoaching and MentoringCollaborationExecutive Presentation Skills
Tools & Technologies
OracleWorkdayUKGAI-Enabled AcceleratorsCloud Infrastructure
Certifications & Qualifications
Bachelor's DegreeMaster's Degree Preferred
Industry Keywords
Healthcare AdministrationTransformation ProgramsStakeholder EngagementUser AdoptionDigital Transformation Roadmaps

Tech Stack

Tools & technologies
CloudCyber SecurityOracle

About the role

Key responsibilities & impact
  • Advise clients on complex technology strategy problems using current frameworks, methodologies, and technologies
  • Build technology solutions using AI and other platforms
  • Lead large, multi-year transformation workstreams with structured planning, governance, issue resolution, dependency management, and executive reporting
  • Shape solution design and transformation strategies across healthcare administrative domains including finance, HR, and supply chain
  • Oversee change management and user adoption through readiness assessments, stakeholder engagement, communications, and training
  • Build trusted relationships and align clinical, operational, and functional teams
  • Guide, coach, and develop Managers and Senior Associates
  • Drive business and practice development through pursuit content, proposals, internal tools, AI-enabled accelerators, and growth opportunities
  • Support client decision-making through data analysis, benchmarking, structured problem-solving, lessons learned, industry practices, and internal knowledge development

Requirements

What you’ll need
  • Bachelor’s degree
  • At least 7 years of consulting and/or healthcare provider industry experience
  • At least 4 years leading teams, major workstreams within business, or technology-enabled transformation programs
  • Understanding and experience executing the software development lifecycle in large enterprise
  • In-depth technical experience with enabling platforms such as Oracle, Workday, or UKG
  • Understanding of how Oracle, Workday, or UKG support provider operational processes
  • Master’s degree preferred
  • Understanding of foundational IT domains: infrastructure, cloud, applications, data, cybersecurity
  • Experience with IT cost analysis, operating model design, sourcing strategies, or portfolio analysis
  • Knowledge of enterprise architecture concepts and common architecture frameworks
  • Experience assessing IT capabilities and identifying gaps
  • Experience with KPIs/OKRs, dashboards, and governance processes
  • Experience supporting IT governance, process design, and role clarity
  • Experience using GenAI/Agentic tools for analysis, research, or workflow automation
  • Exposure to AI strategy, governance, responsible AI, or AI adoption frameworks
  • Experience contributing to digital transformation roadmaps
  • Ability to support workforce strategy initiatives
  • Experience supporting technology-enabled change management
  • Experience leading multi-disciplinary functional transformation for healthcare providers
  • Experience influencing pursuit strategy and developing competitive proposal content
  • Familiarity with financial management, performance tracking, and project financials
  • Experience with automation, analytics, or AI-enabled approaches
  • Substantial functional depth in at least one provider administrative domain and broad exposure to others
  • Proven ability to lead workstreams, manage cross-functional teams, and drive execution
  • Ability to shape transformation strategies and work with provider leaders
  • Proven communication, facilitation, and executive presentation skills
  • Ability to coach teams and foster a high-performing, collaborative culture
  • Willingness to travel up to 80%
  • PwC does not intend to hire applicants who require PwC sponsorship through the H-1B lottery, except as specified in its policy

Benefits

Comp & perks
  • Annual discretionary bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401(k)
  • Holiday pay
  • Vacation
  • Personal and family sick leave