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PwC

Senior Manager, Front Office Strategy Consulting – Customer Analytics

PwC

. Advise clients on customer analytics strategies, priority initiatives, and transformation roadmaps that improve experience and growth .

Posted 11/10/2026full-timeUnited StatesSenior💰 $124,000 - $280,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer analytics, data-driven decision-making, and client engagement strategies. Proven ability to lead teams through complex analyses and deliver actionable insights that drive business growth and enhance customer experiences.

Highest-signal resume keywords
Customer AnalyticsForecasting ExperienceData-Driven RecommendationsCoaching TeamsSystems Thinking

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Customer SegmentationJourney AnalysisPredictive ModelingData ManagementDigital Tooling
Soft Skills
Effective CommunicationJudgmentAdaptabilityTeam LeadershipProblem Solving
Industry Keywords
Client-Facing AdvisoryBusiness ImplicationsRetention StrategiesLoyalty ProgramsProfessional Development

Tech Stack

Tools & technologies
Cyber Security

About the role

Key responsibilities & impact
  • Advise clients on customer analytics strategies, priority initiatives, and transformation roadmaps that improve experience and growth
  • Lead customer segmentation, journey analysis, and forecasting workstreams to generate actionable insights from customer data
  • Develop data-driven recommendations supporting retention, loyalty, lifetime value, and personalized sales and marketing strategies
  • Direct teams through complex analysis, ambiguous issues, and shifting client needs while applying sound judgment on escalation points
  • Craft presentations and narratives connecting customer behavior trends, assumptions, and business implications
  • Validate findings with clients, incorporate feedback, and refine solutions to reflect business goals and operating realities
  • Coach team members through technical delivery, issue resolution, and professional development in analytics and customer strategy
  • Apply customer data management, predictive modeling, rapid experimentation, and digital tooling to improve decision support
  • Guide large projects and contribute to delivery across multiple work streams
  • Contribute to firm priorities and support delivery across the Advisory practice

Requirements

What you’ll need
  • At least a Bachelor's degree
  • At least 7 years of experience
  • Preference for at least one of the following fields of study: Computer Engineering, Information CyberSecurity, Computer and Information Science, Information Technology, Management Information Systems, Computer Applications
  • Customer analytics or forecasting experience in client-facing advisory settings
  • Systems thinking to identify business opportunities and underlying issues
  • Ability to craft clear, engaging stories from complex analytical findings
  • Ability to coach teams through ambiguity, change, and competing priorities
  • Ability to validate outcomes with clients and adapt using feedback
  • Ability to drive team effectiveness through sound judgment and open communication
  • Up to 80% travel
  • Must not require, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth in PwC's policy

Benefits

Comp & perks
  • Annual discretionary bonus
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401k
  • Holiday pay
  • Vacation
  • Personal and family sick leave