Senior Manager, SAP Order to Cash Consultant

PwC

. Lead SAP customer experience and order-to-cash consulting engagements from planning through implementation and stabilization .

Posted 10/28/2026full-timeUnited StatesSenior💰 $124,000 - $280,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading SAP customer experience and order-to-cash transformations, with a strong focus on CRM process design and system alignment. Proven ability to coach teams through ambiguity and enhance operational excellence while managing cross-functional stakeholder communication.

Highest-signal resume keywords

SAP Order To Cash TransformationsCRM Process DesignSAP CX ConfigurationStakeholder CommunicationOperational Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SAP Solution ConfigurationProcess ImprovementSystems ThinkingFunctional Design DecisionsIssue ResolutionTesting CyclesCutover ActivitiesCustomer Experience ImprovementDelivery Risk MonitoringOperational Discipline

Soft Skills

CoachingFacilitating CommunicationAdvising ClientsProblem SolvingTeam Leadership

Certifications & Qualifications

Bachelor's DegreeMaster's DegreeMBA

Industry Keywords

Customer LifecycleSales EffectivenessCustomer Service OperationsCross-Functional TeamsDelivery Plans

About the role

Key responsibilities & impact

Lead SAP customer experience and order-to-cash consulting engagements from planning through implementation and stabilization
Advise clients on CRM process design, sales effectiveness, customer service operations, and system alignment across the customer lifecycle
Guide complex SAP solution configurations, integration activities, and deployment plans
Translate client requirements into functional design decisions and prioritize scope across sales, service, and commerce capabilities
Direct cross-functional teams through issue resolution, testing cycles, and cutover activities
Validate solution outcomes with clients, incorporate feedback, and adjust delivery plans
Coach team members through ambiguous workstreams and facilitate communication across technical and business stakeholders
Identify process gaps, improve customer experience, and support scalable operating models
Monitor delivery risks, escalate critical issues, and maintain operational discipline across multiple workstreams
Model professional and technical standards in client discussions and industry-facing settings

Requirements

What you’ll need

At least a Bachelor's degree
At least 7 years of experience
Preference for a Master's or Masters of Business Administration degree in Business Administration/Management or Computer Science/Information Systems
Experience leading SAP Order to Cash transformations across sales, billing, and fulfillment processes
Experience advising clients on SAP CX configuration, implementation, and process improvement
Ability to apply systems thinking to uncover process gaps and growth opportunities
Ability to craft clear messages for executive and cross-functional stakeholder audiences
Ability to coach teams through ambiguity while advancing operational excellence
Up to 80% travel
Must not require, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth in PwC's policy

Benefits

Comp & perks

Annual discretionary bonus
Medical insurance
Dental insurance
Vision insurance
401k
Holiday pay
Vacation
Personal and family sick leave