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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing end-to-end service delivery for Validation, Quality Assurance, and Testing services, with a strong focus on compliance, operational performance, and continuous improvement in regulated environments. Proficient in stakeholder management and communication, ensuring effective collaboration across multidisciplinary teams and clients.
Highest-signal resume keywords
Computer System Validation (CSV)Service GovernanceITIL Foundation CertificationPharmaceutical or Life Sciences ExperienceStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Capacity PlanningResource CoordinationService TransitionAnalytical SkillsProblem-SolvingAgile MethodologiesSLA ManagementKPI ReportingContinuous ImprovementValidation and Testing Tools
Soft Skills
Excellent Communication SkillsStakeholder ManagementTeam Management
Tools & Technologies
ServiceNowVeeva Vault ValidationITSM Processes
Certifications & Qualifications
ITIL Foundation Certification
Industry Keywords
GxPRegulated EnvironmentsQuality AssuranceTesting ServicesValidation GovernanceLife SciencesPharmaceutical
Tech Stack
Tools & technologiesITSMServiceNowVault
About the role
Key responsibilities & impact- Own and coordinate end-to-end delivery of Validation as a Service, Quality Assurance as a Service and Testing as a Service engagements
- Contribute to development and scaling of the Pharma Testing and Quality Managed Services offering
- Establish and maintain service governance, including delivery processes, roles and responsibilities, reporting routines, escalation paths and service review meetings
- Act as primary service delivery interface between clients, business stakeholders, validation and quality specialists, testing teams, technology experts and external suppliers
- Manage service performance against agreed SLAs, KPIs, quality requirements and operational objectives
- Oversee ITSM processes and operational service performance, including incident, problem, change and request management
- Coordinate major incident resolution, facilitate root cause analysis and drive service improvements
- Monitor delivery progress, risks, issues, dependencies and open decisions, ensuring timely resolution and transparent communication
- Manage operational escalations and coordinate teams to resolve delivery issues and quality concerns
- Coordinate change and release activities, ensuring required testing, validation and approval processes are completed before implementation
- Participate in or co-lead service transitions, including service setup, knowledge transfer, process implementation and delivery-team onboarding
- Manage capacity, resource allocation and competence requirements across the service delivery team
- Coordinate cross-territory delivery and collaboration between client-facing teams, PwC delivery teams and external suppliers
- Ensure services comply with quality requirements, validation governance, corporate policies and client standards
- Identify and implement continuous improvement opportunities to enhance service quality, delivery efficiency and scalability
- Drive standardization, automation and reusable delivery assets across Validation, Quality Assurance and Testing services
- Deploy innovative Customer Experience solutions for clients
Requirements
What you’ll need- Understanding of Computer System Validation (CSV), risk-based validation, documentation requirements and traceability in regulated environments
- Experience managing client-facing services, service governance, operational performance, escalations and multidisciplinary delivery teams
- Understanding of ITIL or comparable service management practices
- Experience managing SLAs, KPIs, reporting, service reviews, risks and continuous improvement initiatives
- Strong capacity planning, resource coordination and team management capabilities
- Experience in service transition, service setup, onboarding or knowledge transfer
- Excellent stakeholder management and communication skills, with the ability to work effectively across clients, business teams, technical specialists and suppliers
- Practical understanding of pharmaceutical or life sciences environments, including validation, quality assurance, testing or IT quality processes
- Strong analytical and problem-solving skills, with a focus on resolving delivery issues and implementing sustainable improvements
- Understanding of Agile or Scrum methodologies and iterative delivery models
- Very good command of English
- Bachelor’s or Master’s degree in information technology, engineering, life sciences, quality management or a related field
- Experience delivering managed services for pharmaceutical or life sciences clients
- Experience with GxP-relevant or otherwise regulated systems and processes
- Experience with validation or testing tools such as Veeva Vault Validation or Tricentis
- Experience with ServiceNow or another ITSM-class platform
- ITIL Foundation certification
- Understanding of output-based or transaction-based managed services models
- Experience supporting the scaling of a new service offering or delivery capability
- Knowledge of German
Benefits
Comp & perks- Work flexibility - hybrid working model, flexible start of the day, workation, sabbatical leave
- Full support during onboarding process
- Mentoring from experienced colleagues
- Training sessions, workshops and conversations with native speaker
- Medical care package (freedom of treatment, physiotherapy)
- Coaching, mindfulness, psychological support
- Education through dedicated webinars and workshops
- Financial and legal counseling
- Individual benefits package including lunch pass, insurance packages, concierge, veterinary package for a pet, and massages
- Cafeteria with vouchers, discounts on IT equipment and car purchase
- 3 paid hours for volunteering per month
- Additional paid Birthday Day off
- Employee referral opportunity