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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow deployment, including ITSM, ITOM, and App Engine, while effectively managing project planning, budgeting, and execution. Strong ability to coach and mentor team members, ensuring alignment with client requirements and delivering service excellence.
Highest-signal resume keywords
ServiceNow Deployment ExperienceProject Planning And BudgetingCoaching And MentoringAI FluencyCommunication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ArchitectureServiceNow ConfigurationWorkflow AutomationCloud Operations KnowledgeITSMITOMApp EnginePerformance ManagementRisk AnalysisDeliverable Review
Soft Skills
Active ListeningCoaching And FeedbackService Excellence
Industry Keywords
Client SupportAdvisory PracticeEnterprise ClientsStakeholder CommunicationTravel Requirements
Tech Stack
Tools & technologiesCloudITSMServiceNow
About the role
Key responsibilities & impact- Lead client support work focused on ServiceNow deployment within PwC’s Advisory practice
- Design, implement, and monitor ServiceNow solutions using cloud operations knowledge
- Lead ServiceNow deployment workstreams across cloud operations initiatives for enterprise clients
- Manage project planning, budgeting, execution, and closeout for ServiceNow implementation efforts
- Motivate and coach team members and manage performance across assigned workstreams
- Coach team members on ServiceNow architecture, configuration, and delivery methods
- Review deliverables for accuracy, consistency, and alignment with client requirements
- Coordinate design and deployment activities across ServiceNow modules including ITSM, ITAM, ITOM, CSM, HRSD, SPM, NowAssist, Legal, BCM, and App Engine
- Analyze service management processes and translate business needs into workflow automation solutions
- Monitor implementation risks, issues, and dependencies across multiple client engagements
- Develop client relationships and communicate progress, milestones, and delivery decisions to stakeholders
- Apply AI Fluency, Active Listening, Coaching and Feedback, Communication, and Service Excellence to support delivery and team development
Requirements
What you’ll need- At least a Bachelor's degree
- In lieu of a degree, three years of specialized training and/or progressively responsible work experience in technology for each missing year of college, in addition to the minimum years of experience required for the role
- Preference for at least one of the following fields of study: Analytics/Data Science, Artificial Intelligence/Robotics, Business Administration/Management, Computer Science/Information Systems, Design/Multimedia, Engineering, Operations/Supply Chain, Project/Technology Management, Risk Management/Insurance
- ServiceNow deployment experience across ITSM, ITOM, or App Engine
- Experience leading project planning, budgeting, execution, and completion activities
- Experience coaching team members, mentoring peers, and reviewing deliverables
- AI fluency, communication, and service excellence in client settings
- Ability to meet travel requirements of up to 80%
- Must not require, now or in the future, PwC sponsorship through the H-1B lottery, except as permitted by PwC policy
Benefits
Comp & perks- Annual discretionary bonus
- Medical insurance
- Dental insurance
- Vision insurance
- 401k
- Holiday pay
- Vacation
- Personal and family sick leave