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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in ServiceNow customization and implementation, including workflow administration, data imports, and custom scripting. Possesses strong client-facing communication skills and the ability to lead technical projects while ensuring quality assurance and user acceptance testing.
Highest-signal resume keywords
ServiceNow CustomizationWorkflow AdministrationJavaScript DevelopmentServiceNow Certified AdministratorAgile Development Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow CustomizationWorkflow AdministrationJavaScriptHTMLCSSData ImportsCustom ScriptingQuality Assurance TestingUser Acceptance TestingTechnical Implementation Architecture
Soft Skills
Client-Facing CommunicationCritical ThinkingTeam CollaborationDelegationCoaching
Tools & Technologies
ServiceNowAzure Web ServicesActive DirectoryWeb ServicesThird-Party Integrations
Certifications & Qualifications
ServiceNow Certified AdministratorServiceNow Certified Application DeveloperServiceNow Certified Implementation Specialist
Industry Keywords
ITSMHRGRCVRITOMSecOps
Tech Stack
Tools & technologiesAngularAzureCyber SecurityITSMJavaScriptServiceNow
About the role
Key responsibilities & impact- Deliver comprehensive cybersecurity solutions protecting client systems and data
- Develop, configure, and implement ServiceNow customizations
- Administer workflows, reporting, data imports, custom scripting, and third-party integrations
- Lead or support ServiceNow platform implementation and administration
- Manage system configurations and gather/document user and process requirements
- Develop workflow customizations and perform quality assurance and user acceptance testing
- Architect technical ServiceNow implementations and organize/prioritize development efforts
- Interface with vendors, management, teams, and clients
- Work as part of a team of problem solvers on complex business issues from strategy to execution
- Delegate, coach, review work for quality, and provide feedback
- Use critical thinking, interpret data, and communicate with clients and stakeholders
- Uphold professional standards, the firm's code of conduct, ethics, and independence requirements
Requirements
What you’ll need- 4–9 years of experience
- Graduate/Bachelor's, BE/BTech, or MCA
- ServiceNow customization, core platform setup, workflow administration, reporting, data imports, custom scripting, and third-party integrations
- Knowledge of Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, and workflows
- Ability to lead/support ServiceNow implementation and administration, including system configuration, requirements gathering and documentation, workflow customization, QA testing, and UAT
- ServiceNow technical implementation architecture and development prioritization
- Technical/functional skills for consulting engagements
- Excellent verbal and written client-facing communication skills
- Agile development experience
- JavaScript and Web Services
- JavaScript, HTML, CSS, and Web Services
- ServiceNow Certified Administrator
- ServiceNow Certified Application Developer
- ServiceNow Certified Implementation Specialist
- Knowledge of ITSM, HR, GRC, VR, ITOM, and SecOps
- Exposure to integrating ServiceNow with other tools
- AngularJS or another scripting language is beneficial
- Exposure to Active Directory configuration/administration and Azure Web Services